Philly Pretzel Factory

This is the third year in a row that I tried to pre order before the super bowl and they have cancelled my order and told me they can’t make me anything. The first 2 years i gave them the benefit of the doubt because I ordered bigger trays but this year i tried to order a SMALL rivet box before the super bowl MORE than 24 hours in advance and they still called literally 5 minutes later and cancelled my order. COME ON… that is literally 20 freaking pretzel bites that i’m ordering so far in advance. If you don’t have the capacity to do business then why do you have your restaurant posted online for online orders and also on grubhub, doordash, etc. Completely unacceptable.

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Worst service !I greeted the server first and she never even replied anything back?? She looked at me like I had two heads seemed in a horrible mood..I let that slide..I ask for 50 pretzels split into 5 small paper bags because they were different customers)Gave me a total attitude that she is charging me for the bags !!! WTHI WAS READY TO WALK OUTI stated very politely “ ru kidding me?I’m giving you business!The son agreed with me and off I wentNever never again will I buy from them worst everI visit Philly pretzels all over the state and never had I had such a miserable person behind the counter

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Best customer service. I went in to buy pretzel nuggets and manager touched pretzels and said they were not as soft and made me fresh pretzels. That is great customer service as most places would just sell to you. Entire staff was friendly. When I want a pretzel I know which location to go to

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Great service friendly staff. Another local Philly Pretzel location failed me today and did not make my prearranged order. They took an emergency order over the phone and they were ready in 30 minutes. The best!

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Pretzels are always fresh and hot! They don't miss. I come out of my way to go to this specific Philly Pretzel ?

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