Pines At Island Park

Wish it could be 5 stars, but several issues were experienced. The first night we arrived the spa was not working, Collin was great and came to repair it, he noticed our deck out to the spa had a foot of snow on it and he said he would have some one shovel it in the morning. Second evening spa not working again, Collin comes to the rescue once more to try and fix it. He comments that deck was still not shoveled and says he will personally shovel it tomorrow. Wonderful Collin shows up on our third day and shovels the deck in the morning. Unfortunately once again that evening the spa is not working again. Collin comes to the rescue and this time it appears to be fixed. These cabins are in a wo...

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We booked a last minute trip to Yellowstone and chose The Pines. The cabin was awesome and so were the people at the front desk. That wasn 't it! We forgot a mat that goes in the back of our SUV. We left it outside next to a tree. I called them and they found it and put it in their office. The front desk lady found one of the guys there that was coming down to the Salt Lake area the next week and he said he would drop it off at my house. Very cool. He accidentally forgot to bring it with him. I talked to him and he insisted on shipping it to me at his expense. What a refreshing customer experience. Problems are inevitable, but how they are handled determines how customers feel about a busine...

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Avoid the Hot Tubs! We have stayed here several times and have had great experiences. This last time the freezer didn't stay frozen and our meat went bad and the hot tub chemicals weren't balanced and we got chemical burns over our entire body. It was an awful way to spend the holidays. I had sent them an email with the concerns and didn't even get a response!! If you go, avoid the Hot Tubs..the first time I went I got a UTI from the hot tub and this time chemical burns.

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Awsome place. I can't say enough good! The pictures do not do it justice! Awsome hot tub for 4. Two queen beds a little chicken counter. Had a electric burner pots pans dishes and a microwave. There was a grill on the covered porchOuc midweek stay was quiet. And we had a corner of the property to ourselves. The cabin let's in very little sound from the access road. We also seen a moose a tenth of a mile from our cabin.I will stay here again.

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First and foremost being from the South, the no air conditioning really threw me for a loop. Once windows were open and fans running it was very nice though. The cabin was a little dusty but clean and bedding was comfortable. Only detractors was the ceiling fan not working and the bushes/grass could stand to be trimmed back. I would recommend to anyone though.

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