Pita Pit - Reserva de mesa

On June 6th, 2023, at 3:45 PM, I visited this restaurant and ordered my usual: a small garden pita with extra cheese. I noticed that while this order costs $9.90 in Simcoe, it was $11.28 here. When I brought this price difference to the employee's attention, she responded rudely and continued to exhibit that attitude throughout the transaction. After placing the vegetables on the grill, I saw her lean over and whisper to a colleague, which made me feel uneasy, as I suspected they were talking about me. Given the poor customer service, I have no intention of returning to this location. Additionally, the pita I received was inedible—please see the attached photo.

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I tried to give feedback to the owner, as there was a contact number posted for reviews, but he seemed very defensive and even accused me of posting a fake review. It's disappointing to see a business owner react that way when a customer is simply trying to provide constructive feedback. It feels unprofessional, especially since he invited communication by providing his number. Given the extreme heat, I definitely won't be returning during the summer. I would have loved to enjoy my dinner inside, but it was just too hot. It seems like he might be cutting corners, and I feel sorry for the employees who have to work in such conditions.

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It always seems to be these same two employees with this attitude. If I hadn’t been in a hurry to return to work, I would have had more to say. The worst offender is the one with the bull ring in her nose. You really need to do better! Your attitude is not setting a good example, and the other staff member seems to feed off of that negativity. Do you think customers don’t notice everything you do while handling their food? Your behavior today was completely unacceptable on so many levels, and it would be wise to work on that in the future. Also, please remember that my money contributes to your wages—don’t ever lose sight of that.

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It was a bit warm, so we couldn’t sit down to eat, but the staff was fantastic. We visited yesterday around 7:30 PM (August 19th), and the poor person making my pita accidentally tore it twice. She kept apologizing, but these things can happen. She has served us many times before with no issues. Despite the mishaps, she was truly wonderful! The owner should definitely reward her! Unfortunately, I don’t know her name, but she should be easy to recognize—she was the only one wearing braces, haha! Reserva una mesa ahora

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This restaurant has an excellent lunch menu featuring a diverse range of options made with fresh ingredients. The place is very clean, and the staff is always friendly and efficient. Although it might be a little more expensive, they frequently offer plenty of coupons for discounts.

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One of my friends accidentally left her phone in the restaurant, and Carter kindly came out to the car to return it. It was heartwarming to see such a cheerful employee in action. Thank you, Carter! I would definitely recommend this place to anyone looking for healthy options.

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The staff at this restaurant is fantastic and exceptionally friendly. During my recent visits, I’ve been enjoying the chicken Caesar salad. It's fresh, filled with generous strips of freshly cooked bacon, and has plenty of chicken. It’s both flavorful and satisfying!

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I won't be coming back during the summer months; it was simply too hot to enjoy my meal indoors. I truly sympathize with the staff who have to work in those conditions. It feels like the owner is prioritizing cost-cutting over creating a pleasant dining experience. Reserva una mesa ahora

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As a regular patron of this restaurant, I typically enjoy the food. However, my latest visit was disappointing. I found a hair in my pita, which I consider very unsanitary. This experience left me feeling let down and disgusted.

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The staff were warm and attentive, and the service was swift. The food was outstanding, and the portion sizes were ample.

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