Pizza Express - Reservar una mesa

Second time I’ve been there with my family in the last six months, second time they’ve totally screwed up the evening. Last time the gluten free pizza wasn’t gluten free and a family member was ill as a result. This time? Well, it wasn’t quite as bad, but still a less than great experience. Two pizzas were over cooked, one was the wrong order and one didn’t arrive at all. Out of five pizzas ordered, that’s just rubbish. Drinks orders had to be constantly chased, several of the staff members were barely intelligible not great when you have a partially deaf family member and overall it was not an evening to remember, at least not in any sort of positive way. The manager was polite and charming, but his excuse for the poor service “the staff have barely had any training” was terrible. If you don’t have staff good enough, don’t open. Or reduce your prices. Or hire more people. Just don’t cheapen the name and further ruin the reputation of PizzaExpress.

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Visited New Years Day with a group of 19 enjoyed great pizzas with everyone's food served pretty much at the same time and all piping hot. We were sat upstairs and all food and drinks had to be brought up to us by our waitress a really friendly and polite young lady (disappointed I didn't think to ask her name) who worked really hard and kept us very well fed and watered. Very efficient, nothing was too much trouble and great location close to Hampton Court Palace and the river.

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Nice pizzas if not slightly overpriced unless you use a discount code or voucher. My favourite pizza chain however my only complaint with this branch are the staff are so miserable. Perhaps training needs improvement?

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Great Pizza, I have had many American Hot pizzas from Pizza Express for the last 40 years, this was a good one. Super friendly service from a lovely blond lady.

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a charming and pleasant restaurant. vegetarian and vegetarian options are numerous.

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