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"Great pizza"
Teléfono: +14023725728
Dirección: 136 E 13th St, West Point I-68788, United States
Reserva, Reservación
Ciudad: West Point
Lunes: 10:30-22:00
Martes: 10:30-22:00
Miércoles: 10:30-22:00
Jueves: 10:30-22:00
Viernes: 10:30-23:00
Sábado: 10:30-23:00
Domingo: 10:30-22:00
Platos: 1
Categorías: 5
Reseñas: 1408
Terrible customer service! I've never written a review before, but my experience compelled me to. I tried calling multiple times, but no one answered the phone. So I placed an order for pizza online and went to pick it up. I stood there for several minutes before anyone acknowledged me. One employee walked by several times; I understand she was busy, but a simple smile or a quick acknowledgment can make a big difference. Even a brief “I’ll be with you shortly” would have helped. This was during a relatively quiet time, so the restaurant wasn't even crowded. From now on, I'll be ordering from Pizza Ranch or Casey’s instead.
I would give this place only 1 star because there isn't an option for 0. The customer service was awful. I ordered online for pickup and stood in the lobby for 5 minutes without anyone acknowledging me. The restaurant wasn't even busy, which was surprising. The cashier was rude and completely ignored my presence, walking past me about 10 or 11 times without saying a word. To make matters worse, my pizza was wrong and not fully cooked. I visited this location on October 1, 2023, at 2:09 PM, and I will never come back.
Only 1 star because 0 isn't an option. This is the second time in a row now that I have ordered and have gotten the wrong order. I can understand if you run out of a product, but not telling the customer and giving them something different doesn't sit well with me. When I ask for original pan, I mean it. I don't want thin crust or hand tossed if I didn't ask for it. Fix yourselves, it's sad Casey's is better now. A gas station has you guys beat.
