Pollo Tropical - Reservar una mesa

Although Pollo Tropical is my favorite grilled chicken chain, their grilled chicken, black beans and white rice is delicious, when it is prepared properly, this Restaurant in particular lacks proper management, personnel training and appropriate cleaning. When I ordered the family value meal of one whole chicken, white rice and black beans, the cashier named Cedric charged me 13.99 instead of 12.99 as advertised on the menu board. When I realized his mistake and pointed it at him, he laughed down in my face and asked me if I seriously want my dollar back. Aside of that I noticed dirty and sticky handrails and the self serve area. One thing is for sure, I will not come back to this location.

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This place is the worst. I can't nail exactly what the real operating times are at this point, but it's about noon until 3 or 4:00. They never seem to be available for an early lunch or an early dinner: it is bizarre and annoying because they don't really adapt their schedule what it is. If they are open, this tends to forget some of the most obvious needs (I got a bowl without utensils or napkins). The food is decent enough, but the few times they were actually open when I was over, the experience was miserable. You should seriously consider shutting down something more important in the room.

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The guy who took our order was nice, the girl in the window was the complete opposite. She must have been brave when she didn't tell us. She left her hand for payment, no words again. Did you find plastic in my food? find customer service information for this place. I'm back.

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Here and the only whole chicken they have 5 boneless chicken breast, 2 sausages, with salad and beans. When I asked why they said we closed at 6:45. Pollo, what happened to you?

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I went there on Saturday and the food was amazing! This is my favorite place for Pollo Tropical?

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