Potbelly - Reserva de mesa

Me and my boyfriend came in around 10:45 today, 4/24. I ordered my salad without bleu cheese. When checking out, I saw the salad had bleu cheese on it and said “I’m sorry, I ordered that without the cheese”. The girl who made my salad got an attitude, and said “you should have ordered it like that then, you never said no bleu cheese”. Maybe she didn’t hear that part, but the attitude was uncalled for. The cashier was very nice, but the girl making our food had a terrible attitude for seemingly no reason, we were the only 2 people in the store. Good customer service patience goes a long way I will not be coming back. 2 stars only for the cashier.

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Came in around 1:30 as I awaiting a dental office next door. Wanted to order through the app cause I wanted to start the rewards program. There was this woman who was sweeping and was very willing to converse. Told me about the app and rewards and stuff even though I knew of it but it’s very nice when you have somebody willing to even care to mention it. Ordered the pizza melt. Tasted really good imo.would recommend this one in particular

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The “Manger” Makayla needs remedial phone courtesy training abruptly hanging up when asked to provide a customer’s contact information to the GM is unacceptable. Then instructing a team member to hang up on a subsequent call adds injury to insult. While I understand many of the employees are entry level managers should be trained in basic phone etiquette I.e. said person called, at said time such disappointment.

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The “Manger” Makayla needs remedial phone courtesy training abruptly hanging up when asked to provide a customer’s contact information is unacceptable. Then instructing a team member to hang up on a subsequent call adds injury to insult. While I understand many of the employees are entry level managers should be trained in basic phone etiquette I.e. said person called, at said time such disappointment. Reserva una mesa ahora

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This place has really gone down hill. It literally took 30 minutes to place my order and pay. They have the cashier (at the time was a very rude blonde woman) filling the online orders so you literally wait there until she is done. One person should do online orders only- at least during lunch. They used to have such great customer service- not anymore

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I ordered a sandwich paid extra for avocado they said they didn’t have any after I had to call and complain even though I was charged for it. The people that answer the phone all say that they are the manager and won’t give their name. My sandwich was soggy even though it only had turkey, cheese and cucumber on it. The cookie was hard and stale.

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Sandwich was amazing, soup was very hot. Had to wait on my meal even though I ordered ahead of time. But the Italian sandwich was good. My soup was hot but didn't have the extra cheese or bacon as requested. Overall it is a very clean store, but I enjoyed my meal.

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Sandwich was amazing, soup was very hot. Had to wait on my meal even though I ordered ahead of time. But the Italian sandwich was good. My soup was hot but didn't have the extra cheese or bacon as requested. Overall it is a very clean store, but I enjoyed my meal. Reserva una mesa ahora

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If you get food here only use the app. I had to repeat my order 5 times for them to understand it and then they rang me up for the wrong stuff.Not at all recommended. Probably go to jersey mikes instead.

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last few experiences were not great. this time i am done. There is avocado skin all chopped up in my salad. then i paid $5 for some cookies for them to be rock hard. The employees don't care .

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