My boss wanted to buy my coworkers and I lunch, went online and ordered for everyone. The food was delivered, had coworkers order sprite but when I opened the bag it was all Coke. My soup was cold, and a coworker ordered double meat and did not get it. Called to speak with the manager who rudely let me know they were out of sprite and instead of calling to see what to substitute it for they just grabbed coke. I understand that they could have been busy but still. The reason for the review is the rude manager, this phone call was not the only interaction I had with him, after I submitted the order online I called to just confirm they had received the order and that was it, the person answerin...
Oh Potbelly how I love you so but man you failed me today. After ordering on GrubHub at 1214pm today, I was left with no food at 118pm and two drivers who had showed up and left because of the wait and horrible communication.I understand you have online, in-store, and catering orders but maybe stop accepting them when you can keep up? Over an hour and my sandwich isn't even made? I had to go through the hassle of getting a refund from GrubHub (that was fun) and ordered Jimmy Johns. Let me tell you ..they were freaky fast.Really poor service today that will definitely make me think twice before suggesting Potbelly again for lunch ?
I ordered catering from Maple Grove Potbelly for an employee event last week, but our order never arrived. I called for over 30 minutes with no response. I finally got in touch with someone the next day, but they couldn't even explain what went wrong. They promised to follow up, but all they did was issue a refund. At least we received that. I would recommend steering clear of catering from this location; it was a major disappointment.
Delivery order is consistently wrong. No recourse for fixing it other than driving to the location, which is not a solution for me. Have called about it and the male manager during the day has said things like, “I don’t have time for this right now, call back later.” Which to me is unacceptable customer service. Today I wanted to try a cinnamon roll cookie, and got a sugar cookie instead. All I want is to receive the food I order.
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I’ve always enjoyed Potbelly's hot sandwiches at other locations and have only used the drive-thru before. However, when I visited this location and walked in for the first time, I was treated like an inconvenience. An older woman assisted me but did so with eye-rolling and a generally unfriendly attitude. Unfortunately, I won’t be returning to this location as it doesn’t seem welcoming to customers.
I have never experienced such poor customer service at Potbelly. One staff member, a bald man, showed a very bad attitude when I was trying to place my order. I waited over 30 minutes, and he was unresponsive and rude throughout. I would not recommend trying this restaurant or its menu.
Food is great but the store is filthy and customer service is terrible the manager Brad is rude and impatient. He also bullies his staff and says very sexist jokes while customers are present. Brad thinks it's funny to pick on special needs persons, extremely inappropriate and
My experience at Potbelly was very disappointing. A tall, bald employee displayed rude behavior and was unresponsive to customers. I waited over 30 minutes for my order. I would give the lowest rating because of this person’s poor service.
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This is a place for people with nerves of steel, I have no idea how you can wait so long, I’m unlikely to ever return here
They were slammed with a bogo deal. Staff was great as were the sandwiches.
