2 /5
Reseña
★
★
Me and my girlfriend attended this venue to enjoy some crepes, we have been numerous times and never had an issue at all. on todays visit, we ordered 2 crepes, 1x curly fry and 2 cokes, when the food turned up, we had an extra portion of curly fries there which we were told we had ordered when we definitely hadn 't. further to this, the 2 cokes had not been put through the order so we had to wait to have some drinks brought out to us. Both of these issues are minor and not really something to complain about or even get too bothered about. However, when I was eating my crepe, which was basically a crepe wrapped around a banana, i cut through the crepe and found a very large thick hair within the food. I called over the staff who said in quite a moody voice i will just replace it , I told them that i didn 't even want a replacement as this did quite put me off of my food. I had already eaten the curly fries and coke by this point so I was quite full up. They did take this crepe off of the bill, however there still was no apology about the hair being in the food. This again isnt that bad but all of these small error in customer service and professionalism have now made me question going back to the venue. Not to mention the fact there was a massive hair in the food. all in all i am very disappointed by the service and quality. Hopefully the manager can see this review and im hoping there will be some added focus on quality checks of the food and customer service training.