Premier Inn Norwich East (broadlands/a47)

Stayed for three nights, good clean slightly older style hotel rooms with no close bedside phone charger or sockets, just ones on the desk or on the shelving area. No discreet bedside lamp only ceiling bedside lights which are too bright if one wishes to sleep and one doesn’t, it was good to be able to open the windows and let in the fresh air, at this time of year the temps are not cold and not hot. Always staff around if needed. We asked if the rooms could be made up as there is no easy way of drying towels, I did feel the lady behind the desk was a bit put out by the request. Thankfully it was done and nice to come back to the room looking like a nice hotel room. I know this was stopped d...

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10/10 customer service. Staff were extremely kind and helpful and made me feel very safe staying here. The rooms are so cozy and clean. The woman at the front desk was so lovely when I asked if I could bring a lot of bags in as i’m in the process of moving homes, she said I can bring as much in as I like and to treat this hotel like my home. The man who was in reception helped me carry my bags to my room and they really do make solo female guests feel very safe which is a lot different to some other hotels I have stayed in. Free parking with plenty of space. Rooms: The room was very clean and the kettle looks unused. Plenty of plug sockets and a mirror with an LED light built in. Safety: Fee...

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Fantastic service staff couldn't do enough changed my room around to suit my husbands needs when I brought him out if hospital the room was fresh and super clean next to the lift fir easy axcesd Rooms: Think it must have been referb could tell by the clean sealant in the bathroom always a good guide Food drinks: Good choice of food and drinks in the restaurant attached Rooms: 5

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Ok, the rooms haven't been upgraded in decades as the bed is original, and worryingly so are the radiators, also no usb plugs and key card holder for the lights, it's just an old fashioned switch Food drinks: Probably the only Premier Inn that has kept the pancake toaster! Rooms: 2 Service: 4 Location: 3 Hotel highlights: Quiet, Great value

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The Restaurant needs to improve their service, plates/bowls missing during breakfast. Rooms: 5 Service: 4 Location: 5 Hotel highlights: Quiet, Great value

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