Qdoba Mexican Grill

Specifically for the Southgate location in Colorado Springs. I ordered online, hours in advance, so I could grab it quickly during my short lunch in between classes. My food was not ready when I got there, and when a worker asked me what my name was for her to check my order status, I told her, and she claimed they never got an order from me. I showed her my confirmation email and number, and she still blamed it all on me!! I understand that online ordering can have issues, but she was very rude and never explained or apologized for the situation. She told me she would get back to me and work on my order, but instead took orders from other customers. This was extremely frustrating because I...

• Útil
• Inútil
• Responder

I love Qdoba food and have for years. I’ve been to this location many times and have never had the customer service as I had today. Mya (not sure if that’s how you spell it) was unbelievably rude. They used to have a “craft two” (soup and quesadilla) and I know it’s been gone for about 3 years, but every store I’ve been to since has billed them out separately as sides which works out to the same price. She was very rude and said that they can’t do that, the button doesn’t exist and she would bill them out as kids meals. I get up to the register and low and behold it says on the register screen craft two. I asked the register attendant if that button still exists and he said yes but it doesn’...

• Útil
• Inútil
• Responder

I used to like Qdoba very much but today's visit proved to be my very last visit. I ordered a chicken protein plate and a side of ground beef and was completely shocked at how GREASY that beef was. Normally there's a tiny amount of oil left behind from the beef but this was over the top. Even after draining some of it twice there was still too much left over. And the oil was so overwhelming I couldn't even taste the spices in the meat as I normally would. Also the texture of the meat was not soft but rubbery and was not up to Qdoba standards. Unless they changed the recipe which is always a very bad idea. I don't know what the heck is going on with Q but no way I'm coming back. This was one...

• Útil
• Inútil
• Responder

Went to pick up a DoorDash order and little dirty blonde lady was so rude to me I waited and didn 't say a word and then I went to ask if the diet Coke 's were in the bag and before I could finish my sentence she says Everything is in there!! And I said oh I was just making sure... EVERYTHING IS IN THERE GOODBYE!

• Útil
• Inútil
• Responder

Great customer service at this location. I’ve been to other Qdoba where the employees were rude and mad to be there. Not at this location! Every employee I interacted with was happy to help and accommodate all my requests. Highly recommended.

• Útil
• Inútil
• Responder