1 /5
Reseña
★
I would avoid making reservations with Ramon Freixa Madrid. After looking around and deciding to join Ramon, I booked my reservation a month in advance. I was beyond excited. Five hours prior to my dinner, they emailed me that my reservation was cancelled. Supposedly, they didn't have a card on file. That's fair. However, it's not fair to not contact the guest first, before outright canceling my booking. They said that they messaged my phone number several weeks before. I looked through all texts and didn't find anything. If anything, they should have emailed me. I truly believe they cancelled my reservation because they were overbooked. This is extremely disrespectful. I called to figure this out but they didn't have any seats available. That's super convenient... it's not like I called right after getting the email! I expected much better from their hosts and I am deeply disappointed.