Red Robin Gourmet Burgers And Brews

I'm very frustrated with this Red Robin location. I've been to others that are great. Burgers used to be served in a wrapper and paper towels readily available for less mess. Don't even get that anymore. My burger was average and only a little warm. I ordered an iced tea that came with no ice and was room temperature, tasted bad. The service wasn't great either. Our server hardly existed and there was no way to get to her or call her when I had trouble paying the bill. Had to wait a while for her to come around. Felt very unattentive. Even though I used to come a lot in the past, this place has gone downhill and I probably won't be returning anymore.

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Went for dinner with friends on a Friday night, and we were seated right away, which was great. The appetizers were tasty, however we were disappointed when 3/4 burger orders weren't cooked to the correct temperature. The replacement burgers were then an overcorrection and cooked very well. We assumed this was due to new, inexperienced hires. We're willing to try again!

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Service was extremely slow. One of the entrees was wrong but with how long it took we just ate it. Water was disgusting the only way to describe it was it tasted like bathroom water. People who get it will understand what I mean. We saw lots of staff but noone was moving to get things done.

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We ordered online, the food was extra hot and ready to go! We requested fry fills with extra Red Robin seasoning at the last second and they had them ready to go! The manager was amazing too!!!!

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I've been coming here a few years and I love this location. Very friendly and attentive. Food is always good, so I'll always come back.

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