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"The front desk personnel was not the most friendly and the fees and unknown fees were exceptional high compared to the service provided. The restaurant crew was very courteous, friendly and helpful. The room wasn't as expected for the price but everything was very clean. Edison from the housekeeping crew was amazing. Definitely not something I would repeat unless I can confirm these things have improved."
Teléfono: +576044444968
Dirección: Cl 9 A 37-16 Medellín, Colombia
Ciudad: Medellín
Sitio Web: http://www.thecharlee.com
Lunes: 12:00-24:00
Martes: 9:00-24:00
Miércoles: 9:00-2:00
Jueves: 9:00-2:00
Viernes: 9:00-4:00
Sábado: 9:00-2:00
Domingo: 9:00-24:00
Platos: 10
Comodidades: 22
Categorías: 5
Reseñas: 1262
This hotels markets itself as a 5 star hotel, however there is absolutely nothing 5 star about it. Its only saving grace is the fact that it is located in El Poblado and walking distance to restaurants and bars. The night front desk staff is unfriendly and seem bothered when they are interrupted. Luis, one of the night time front desk staff, needs a lesson or two in hospitality customer service. The rooms are not properly cleaned and the showers have a smell of mold. On our last night, we had no towels or toilet paper, the internet was not working, and forget about using the phone to call the front desk or housekeeping, phones either don’t work or they choose not to answer them. Very disappo...
El hotel está bien. Gran oportunidad para un mejor servicio. Uno de los días tenía el cartel en la puerta de limpiar la habitación. Cuando regresé esa misma tarde, no estaba limpiado. Luego, la limpiadora llama a la puerta a las 5 de la tarde para limpiar. ¿5 de la tarde? También solo dejaron una toalla limpia en varios días, así que tuve que ir a buscar más a la recepción. Y no reponen nada del minibar. Sería genial si repusieran al menos el agua embotellada. En general, es una buena ubicación, pero el servicio y las operaciones podrían mejorarse.
¡El personal de The Charlee fue excepcional! Karen, Mauricio, Luis, Edison y todos los demás miembros del equipo con los que nos reunimos hicieron todo lo posible para que nuestra estadía fuera memorable. Las habitaciones son grandes y las camas muy cómodas. El edificio es precioso con toques bien pensados y creativos. El vecindario ofrecía excelentes opciones y variedad de comida, excelentes azoteas para cócteles, música en vivo y mucho más. Nos sentimos seguros durante toda nuestra estancia y lo recomiendo encarecidamente.
Hands down best service , location , and atmosphere. First time in Medellín and it is worth the value! Great world class breakfast every morning included with thanks to Jessica and the culinary staff. The rooftop vibes are immaculate and the DJ sets are epic in the evenings! Top notch security and concierge thanks George and team for the great ambiance. If you are looking for the best location and value this is the spot.
The front desk personnel was not the most friendly and the fees and unknown fees were exceptional high compared to the service provided. The restaurant crew was very courteous, friendly and helpful. The room wasn't as expected for the price but everything was very clean. Edison from the housekeeping crew was amazing. Definitely not something I would repeat unless I can confirm these things have improved.
