Rubio's Coastal Grill

I work part-time as a Ubereats delivery driver and on the evening of 1/28/2024, I was picking up an order. It seems that the staff at the restaurant misunderstood me because of my Chinese background and mispronunciation of the customer's name. As I was leaving, I overheard a blonde-haired lady at the front desk making derogatory comments about my English proficiency, assuming I wouldn't understand. This experience was extremely unprofessional and disrespectful. It is important for the restaurant to properly train their staff and ensure they maintain a level of professionalism at all times. Good luck to the owner of this establishment.

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I ordered the mahi mahi lime bowl and it looked nothing like the picture on the app. When I asked why it didn't come with any lettuce, the cashier told me it was supposed to come with 1 oz. I asked her to please look at my bowl because it didn't have any lettuce, and she reluctantly handed me a small container of lettuce. I couldn't believe it. The prices for the entrees were just okay for what you actually get. The customer service needs more training. On the positive side, the seats were comfortable and the dining area was clean.

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I was extremely disappointed when I drove to the restaurant to pick up dinner for my family on Sunday (4/7) and arrived 12 minutes before closing, only to be told by the employees that they were not accepting any more customers. It was not yet 9pm, so I was puzzled as to why they were turning us away. I understand that they may have been slow, bored, and ready to close up, but we had made the effort to come specifically based on their posted and advertised hours. This lack of consideration for customer service was very frustrating.

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There are numerous vegan choices that are made fresh to order at this restaurant. From quinoa salad and burritos to tacos, the options are plentiful. You can choose between Impossible meat or grilled vegetables for protein. Some dishes may come with a dressing or queso fresco, but it's easy to request it without. Everything I've tried here has been warm, fresh, and delicious. I typically seek out vegan restaurants, but they are scarce in my area. It's wonderful to have this delectable option available.

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This year, Rubio's has undergone several changes. Bowls have become a popular way to enjoy food, and Rubio's is embracing this trend. By continuing to focus on sustainable seafood, Rubio's is not only fast but also helping to preserve our oceans. They offer a delightful variety of seafood options, including Alaskan Pollock, Atlantic salmon, shrimp, and Tilapia, ensuring that customers have a beautiful selection to choose from.

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