Ruby Palace - Reserva de mesa

The service at this restaurant was extremely disappointing. I called to order food at 5:10pm and was told it would be ready in 15-20 minutes. When I arrived at 5:35pm, I was informed that my order was not ready. Despite the busy atmosphere, I waited patiently while others came and went. By 6:20pm, I decided to inquire about my order that I had placed over an hour ago. When I gave my name, I was told that there was no order under that name. After confirming that I had indeed called the correct location in Enniskillen, I was told that I must have called the wrong place. Frustrated, I decided to go elsewhere to eat. This level of service was unacceptable and I will not be returning in the futur...

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First visit here and will be my last! Rang to book a table with it being a bank holiday. Need not have bothered. Empty one other family in there. Waitress was lovely and friendly However, the floor was sticky, as were the bannisters. My menu came, I had two pages missing in mine. Only found this out as others on the table had missing pages The meal came out of the kitchen. The server was wearing jeans and a hoodie! Not exactly waitress or chef attire. Didn’t feel hygienic to me. Food was greasy and bland. I ordered spicy duck roll starter. No spice whatsoever and so greasy. Main also bland and lacking on flavour. To sum up it was dirty, unprofessional and tasteless. Both me and one other mem...

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My dining experience at Ruby Palace tonight was disappointing. The food was decent, but the customer service was extremely lacking. Other customers who arrived after us were served before us, and our duck dish was served cold. Despite apologies for the delays, the service continued to decline. No one checked on our food or drinks throughout the meal, and we had to wait over 15 minutes for our plates to be cleared after finishing our meal. When we asked for leftover food to be boxed up, we were rudely given empty boxes and a bag to do it ourselves. This level of customer care was unacceptable, and as returning customers of over 5 years, we will not be returning after this experience.

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I just had a meal in ruby palace and both my starter and main were vile. The meat was questionable as to what it was. I had the dumplings to start and duck for main. The dumplings filling was unexplainable and inedible. The duck was battered and deep fat fried, if it was duck. I wouldn’t feed either to an animal. The service was very poor. The server was a young girl and very polite but she didn’t know anything about what she was serving. Finally, with regards to the price I felt robbed. Having not been able to eat either course I paid top dollar? I felt completely taken advantage of. Reserva una mesa ahora

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Went here on a Sunday evening with a party of twelve (12) from various places throughout Northern Ireland. Had an excellent main course meal of different food and was enjoyed by all. Whilst we had very few repeat requests as our main course, there was a very good variety of food consumed by us. Our main courses arrived hot, within a very short time of each other so that we all (12) had our food at the same time. We were well attended to by our server, Jessica, who was a credit to the owner/employer. Will eat here again should the need arise as would many others within our party.

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They had no starters that were gluten free, and only gluten free sweet and sour prawns or pork as the mains. I had the prawns and the rice was cold with the sauce very bland. I felt queasy for 2 days after eating it. There were many items on the menu that didn’t have gluten marked as being present, but when I asked the waitress, the chef said they all had gluten. My wife didn’t like her meal either and left most of it. Awful place won’t be back.

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I ordered chicken chow mein which came out with all dry thin noodles and rubbery chicken. Barely any chicken, vegetables or sauce. Had better take outs. Also meals came out at different times and even sides and was cold by time everything arrived. Was really disappointed with service. However, did get £5 off my meal when I complained, but I did have to ask for this.

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I have ordered takeout from this restaurant multiple times because they accept card payments, unlike many others in the area. Last week, my family and I dined in and found the restaurant to be quiet and in need of a renovation. However, the food was amazing, arrived quickly, and was reasonably priced. This restaurant has become my preferred choice in Enniskillen. Reserva una mesa ahora

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Visited here 13 years ago with my date i am now happily married with her had dinner here and was unreal from start to Finish ordered from the taster menu from mon to thur £16.50 a head u can pick 4 starters and 3 mains and two sides well worth it and generous portions well be back again and service also really efficient

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Big take-out; straps on carrier bag broke and all spilled on floor. Order re-cooked without problem.

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