Ruscello - Reserva de mesa

We have loved Ruscellos in the past. So, to see how far it's gone downhill was shocking. Our waitress appeared to be as high as a kite. We originally ordered teas and the buratta appetizer. She initially brought us the wrong drinks but got those corrected. After about 15 minutes, our appetizer arrived. The portion size of the appetizer filled the same plate it had in the past, but instead of the big ball of fresh burratta, it was mostly toast shrivled tomatoes and three skimpy pieces of store bought mozzarella. We then ordered two french dip sandwiches. We waited 30 minutes! Then the waitress came back over and asked if we were only having the burratta and were we ready for our check. We rem...

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Visited here last week and had the worst experience. We sat down requested a Shirley temple… the server (my receipt says her name was Frances) gave every excuse as to why she couldn’t make it because “the bar is closed I would have to look around for the ingredients”. You mean to tell me, it would be difficult to find some grenadine??? I requested lemonade, which was terrible. My friend requested ginger ale, which was all seltzer. When I told the server the lemonade was very tart, she giggled. Our food came out and was VERY subpar. The waitress finally came back around and I told her that I really couldn’t stomach the lemonade. She abruptly cut me off, stating that she’ll remove it and walke...

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If I could give this place a negative rating I would. Entire staff is highly unprofessional and I work in another department at this location. There is never anyone in the front whenever I’m placing an order. Today I was informed that my food was burnt twice 30 minutes before closing by the kitchen in efforts to get the restaurant closed in a timely fashion (exactly what I was told by the bartender). I was disappointed by the experience because every other guest in the restaurant and at the bar received their food fast and without problems. As someone who works in the same vicinity, I expect the same level of customer service as a stranger. I will never eat here again.

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Horrible service! This was my second time attempting to get lunch and trying to give benefits of doubt. I was seated very quickly however, it took the server about 30 minutes to acknowledge us this is with me asking to get her attention. Frequently the server came to confirm our order; I thought that was very strange. When the food came in, it wasn’t what I asked for. It turned out they treated the customer same was they treated our table; she ended up leaving and very upset. Horrible horrible horrible. The food wasn’t that great either. I will not go back there again. The crew need couching and the manager needs to be fired; easy solution Reserva una mesa ahora

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The food was wonderful. What I didn’t like is they brought out champagne since we were celebrating two birthdays at lunch but no one ordered it so I assumed it was in the house. However when the bill came it was $48. I didn’t want to complain in front of others but hate when restaurants do this not cool.

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I'm Canadian and have never been able to have a cocktail in a department store before. I certainly didn't expect to have one of the best espresso martinis I've ever had. Leslie was a spectacular server, I love Georgia !

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My first and LAST here at this restaurant. Server was slow and this is during lunchtime. I order the Shrimp Scampi and this is what I got, a freaking pizza. I will never come here again… Absolute garbage!!!

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Great lunch while shopping at Ruscello. The daily flatbread was pepperoni and mushroom and my friend and I shared that for lunch along with a salad. A welcome respite from the busy store. Reserva una mesa ahora

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Unfortunately they were short on servers. We had to ask for napkins silverware twice AFTER we got our soup! Soup salad was yummy.

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Five stars for Diana!!!!!! And also the chef! Excellent customer service from the 2 of them. Meatballs are the bomb

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