Russo's New York Pizzeria

I love their minestrone soup. Truly. But each of the last three times i have come to this location, it has been a frustrating and incomplete experience. Each time I have either left empty handed or had to wait hours to get what I had ordered. Just stay away from this location. They are nice but after three tries on simple orders, come on! Today I ordered through DoorDash. I specified a time, placed the order and got two confirmations from DoorDash. I also got charged. When I arrived there was only one person on duty. The others, including the manager, were either delivering or offsite. The young man said they had no order for me. I showed him the confirmation and he said they have a lot of p...

• Útil
• Inútil
• Responder

This is the third time I have had a problem ordering pizza from this restaurant. The first time, it didn 't show and they claimed that when I ordered online, I chose pick up instead of delivery. Not true. Then the second time, they even said that there wasn 't an order at all and the after some very loud fighting with the manager, they found it on the top of the oven and claimed that I specified pick up. Not true. When it finally was delivered, it was burned completely black on the bottom. I have no idea why I kept giving them chances, but they are our neighborhood pizza place and I do like the pizza. Tonight we ordered via Grubhub because whenever we tried to call, it just rang and rang. I...

• Útil
• Inútil
• Responder

Took a chance and picked this pizza place for Mother's Day and I did not regret it. We got there around 5 on Sunday, and there was no wait, only take outs waiting, and eventually a few more parties arrived. Our server was great, he was attentive, on point with service and very friendly (I wish I'd gotten his name! . We ordered a pepperoni pizza (I know I'm basic , side Caesar salads, garlic knots and a bottle of wine and we were also brought a basket of garlic bread, and all hit the spot perfectly. The garlic bread and garlic knots tasted fresh, the olive oil, garlic and parsley were generously layered on the knots. They were so fluffy, and just..trust me, delicious. The Caesars and pizza we...

• Útil
• Inútil
• Responder

Still think was really good service and taste, customer service great too. My update is in the vegan dough, I went again and manager informed me that dough is NOT vegan (confirmed it with chef) . Was s little sad because it was great pizza but grateful they doubled check this time.

• Útil
• Inútil
• Responder

Food was delicious I ordered the Stromboli and garlic Parmesan wings. I was so happy when I seen they had Stromboli because I'm from the east coast and we eat those a lot there. Definitely will order again.

• Útil
• Inútil
• Responder