Sails At The Ritz-carlton, St. Thomas

It gives me no pleasure to write such a terrible review, but I do not want others to waste their money as well. Aside from a friendly employee who was working as a bus boy, the rest of the staff was very inattentive and absent. We wouldn’t see our waitress for 30-45 minutes at a time nor anyone else to assist us. There was over a 45 minute period where we didn’t have water. And the food took over an hour to come out. This in itself is completely understandable on a busy night but in the interim, there was no one to stop by to inquire about another glass of wine or refill water or to even say the kitchen is slammed. Nor was anyone else receiving their meals in this timeframe so we have no ide...

• Útil
• Inútil
• Responder

I made a reservation for 11:00am. Staff were clearly hesitant to greet us. Turns out their kitchen closes at 11:00, so they were shutting down. They sat us but only for the buffet and only what was left. Clearly they need to fix the time reservation options. The staff were attentive and very nice after we were sat. And the buffet would have been excellent. But to get charged full price for buffets that were wrapping up stung.

• Útil
• Inútil
• Responder

Terrible experience that caused unnecessary stress on a beautiful vacation. OpenTable allowed us to book this reservation even though a) we were not guests at the Ritz and their policy only allows guests to dine and b) the restaurant is CLOSED on tuesdays!! Why were reservations open in the first place on a day the place isn’t open? And why didn’t the restaurant ask if we are guests if that is the policy? Terrible.

• Útil
• Inútil
• Responder

After traveling across the island and paying for a taxi, we were turned away at the gate. They refused to seat us because we were not guests of the hotel and that is apparently their new policy. Refused to let us speak to a manager. Rude and unacceptable treatment. This restaurant should be removed from opentable as they do not honor reservations for outside guests. Reserva una mesa ahora

• Útil
• Inútil
• Responder

Recently moved to the island and looking for my week brunch spot. Bleuwater is it!! The fruit alone makes up for the cost. They have the best on the island. Not sure how they get but it’s perfect!! The hostess is amazing. Wish all of our employees were like her!

• Útil
• Inútil
• Responder

Servers and all the wait staff were excellent (very accommodating of my extra extra wasabi aioli request), food was delicious, there was a live sax player that was perfect (not too loud, great music), highly highly recommend overall.

• Útil
• Inútil
• Responder

We enjoy having the breakfast buffet at Bleuwater at the Ritz Carlton. Such a nice selection of food offerings, and great service.

• Útil
• Inútil
• Responder

The service at the restaurant was not up to par. Wanted to celebrate my bday but couldn't enjoy. Reserva una mesa ahora

• Útil
• Inútil
• Responder

Absolutely beautiful and amazing customer service! My mother and I had a wonderful time

• Útil
• Inútil
• Responder

Fabulous food atmosphere!! Would absolutely recommend

• Útil
• Inútil
• Responder