Samurai Sushi Steakhouse

As someone who has experience in customer service, I find it quite simple to deliver good service; however, SAMURAI in Croton Hudson, NY seems to struggle with this concept. I visit for lunch occasionally, and the young hostess at the front door lacks basic social skills. She doesn’t greet guests with a simple “Hi, how are you?” or a “Thank you for coming.” Instead, she spends most of her time glued to her phone, seemingly unaware that there's a world beyond her screen. When she does look up, her demeanor is often ditzy or rude, and she gives off vibes that come across as racially insensitive, making it seem like she doesn’t know how to interact with people from different cultures. Ultimatel...

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From a customer service sector it comes as easy as 1.2, 3, but SAMURAI in CROTON HUDSON, NY does not understand that! Every time I come to lunch and the boys? Hostess? Who is sitting right at the door? not using the basic human abilities as to say? How are you, thank you for coming! All she does is staring at her phone as there is not life beyond her screen. When she lifts her face off the screen, she is either soft, rude and or gives RACIST Vibes as if she doesn't know how to deal with DIFFERENT CULTURES. At the end of the day, your chefs save your reputation with great food, because your service representatives are?t allow me to hand over 1 star for this facility!

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My family was there and I was sad I couldn't make it. So I thought maybe I could call in and suprise them by offering to pay it online. I am so glad they helped me and took the payment online. Will always appreciate for the staff to take care of it the wayI would have if I was there. Also the food was lovely. Thanks a ton. Looking forward in coming there in person when I am in NY.

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My family was there and I was sad that I couldn't make it. So I thought maybe I could call and surprise them by offering them to pay online. I'm so glad they helped me and paid online. We'll always appreciate the staff taking care of how I would have if I were there. Even the food was nice. Thanks for a ton. I'm looking forward to getting there personally when I'm in NY. Reserva una mesa ahora

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This restaurant is absolutely amazing, I would rate it a perfect 10 out of 10! The food and service are outstanding. I felt compelled to write this review while I'm still here because it's that impressive! I will definitely be returning!

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I had a fantastic evening at the restaurant. The filet mignon was among the best I've ever tasted. We also enjoyed shrimp and scallops that were exceptional. This was our first visit, but it certainly won't be our last!

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I had a fantastic evening! The filet mignon was among the best I've ever tasted. We also enjoyed shrimp and scallops, which were outstanding. It was our first visit, but definitely won't be our last!

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This restaurant is absolutely a 10/10! The food and service are outstanding. I'm actually writing this while I'm still here because it's that amazing! I will definitely be coming back! Reserva una mesa ahora

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Had a wonderful night. The Filet Mignon was something of the best I ever had. We also had shrimps and scollops that were excellent. It was our first time, but not our last!

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This place is serious 10/10! Food and service are notch. I had to write it literally while I'm still here. All right! Me?

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