Serenity Garden Tea House

Today I received a call from my mom crying because she experienced such a horrible phone call with, come to find out, the owner of the restaurant. My mother made a reservation online to go celebrate her friend's birthday and she received a call from the restaurant to confirm the reservation and see if there were any dietary restrictions. In my mom's excitement to share the reason for her visit (a birthday celebration), she was rudely yelled at to list any dietary restrictions. This was such a shock to her and she became frazzled on the call and was trying her best to answer the question. She was yelled at once more by the owner because they can’t accommodate any restrictions within short notice (this is understandable) but at that point, my mom was emotional from being treated like that. I called the restaurant and spoke with Audrey, the owner, directly and although she apologized, I understand why my mom felt the way she did. Audrey tried to justify the reason the conversation went the way it did was because my mom wasn’t understanding her and she was dealing with a customer at the time. 1. Patience is a virtue and I’m sure hearing someone’s excitement to go to your restaurant to celebrate a birthday is a conversation worth having. 2. It is not my mother's fault that she decided to assist a customer while on the phone? I understand it may have been busy, but the conversation was not going to be more than 5 minutes. Obviously, I canceled the reservation since my mom couldn’t imagine how she would be treated in person if that was the treatment she received on the phone. The most interesting part was when Audrey tried to justify why she yelled on the phone- this is never justifiable. And she seemed like she couldn't care less that the reservation was canceled. The restaurant itself is cute, and the food is great (we’ve gone in the past for my mom's birthday, ironically). Unfortunately, today's situation has left us feeling disheartened and disappointed and obviously we will never go back. Kindness and patience goes a long way and I hope this can be a lesson. Service: 1

• Útil
• Inútil
• Responder

Went with a group of friends. It was ok. The place looks like an old house converted which gives it a bit of charm along with the china. The cup I got was the prettiest! The selection of teas is gigantic, pretty cool. They have tea pot warmers so the tea stays hot for...as long as I was there. I had the duchess tea svc, champagne was cold. They had a sweet potato, pear soup, I thought it was watery and a bit too much rosemary; the quiche was good altho not warmed through. Their scones were great, some type of cranberry, crunchy on the outside and fluffy good on the inside. The tea sandwiches, we like the cucumber one and the egg salad, turkey was weak; brought home the tuna one and my husb loved it. The desserts were ok, a mix of small bites, maybe store bought nothing great. The service team seemed quite stressed which showed in their shortness.

• Útil
• Inútil
• Responder

What a delightful tea house! My second time to enjoy! Both times were so pleasant!! We celebrated my sisters birthday today with special friends! It was cozy and so fun!! Audrey does a great job and her staff are all so sweet!! (Especially Hannah! I look forward to my next High Tea!! Keep up the good work!! : Service: Dine in Meal type: Lunch Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Traditional High Tea Service, Homemade Scones, Quiche, Scones

• Útil
• Inútil
• Responder

Service: Dine in Meal type: Other Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Traditional High Tea Service

• Útil
• Inútil
• Responder

Food: 3 Service: 5 Atmosphere: 4

• Útil
• Inútil
• Responder