Shake Shack - Reservar una mesa

I live about 20 minutes from this location but it’s the closest one to me and I really wanted a burger. I ordered at the front counter (not a kiosk) a gluten free bun double patty burger with avocado, and some sides. I drove all the way home before seeing they gave me a completely different burger, with fried onions and a normal bun and bacon (I don’t eat pork).I called to let them know and the manager already knew about the mix up. He originally said he’d refund my burger (I didn’t want to drive all the way back) and then said actually I’ll just refund your whole order (I’ve worked in food and bev for like 10 years so this was the correct move)I gave him my credit card info on the phone whi...

• Útil
• Inútil
• Responder

I walked in to see it has a self service order tablet which I liked but what sucks is that my son wanted ketchup on his burger which wasn't an option on the tablet. I figured we could just get a packet and put it on ourselves so no biggie. Still asks for a tip which I think is ridiculous since we don't know if the food will be good and we served ourselves. I went to another eatery to order our food and they took my son's to go. When he came to the other store he didn't get ranch with his spicy fries and was so disappointed. Again, if we stayed to dine in no problem but since it was a To go order that was annoying. I can say the restaurant was nice and clean and I was happy about that. I woul...

• Útil
• Inútil
• Responder

I think Shake Shack is a good restaurant, but I also have issues. I ordered take out for the first time eating there. The food was way too overpriced. I also found out they forgot a couple of things, and the meat was kinda raw. I don’t know if it was a little bit off today, but I was a little disappointed. The food was still pretty good.Food: 4/5

• Útil
• Inútil
• Responder

10/10 This was my first time ever visiting a Shake Shack and it was probably the best food I’ve ever had had a chain restaurant.Not only was the food delicious but the restaurant was spotless clean and the staff was very polite and courteous. I wish we had a location in Springfield Mo.

• Útil
• Inútil
• Responder

Andrew the young man at the counter was absolutely amazing, he actually made my entire day. Such exceptional customer service. He deserves a raise!Food: 5/5

• Útil
• Inútil
• Responder