SMITH And De LUMA

We were there to celebrate the 32nd wedding anniversary of my parents. Our party of four ordered the Smith and de Luma experience, and boy was it an experience indeed. Of the three meats that were given, the secret cut was delicious and cooked to...perfection. However, the same could not be said for the Black Angus Entrecôte, which was overcooked, and extremely dry. Not wanting to kick up a fuss on this occasion, we informed one of the service staff (who was also the sommelier) about the Entrecôte, and phrased it as politely as we could; on whether the meat should be cooked to this doneness . From the pictures attached, you can tell that the meat was overcooked and grey, and it would be clear to any kitchen or service staff that it should not have been served. To our horror, the staff returned after consulting with the kitchen and informed us that the Entrecôte was indeed meant to be cooked and eaten in the way it was served, but because it was not to the customer 's liking , they could offer us a dessert instead. Any respectable steakhouse should have replaced the steak immediately. It was only after we insisted that they check with the kitchen again did they offer to replace it. This sums up the beef we had in the restaurant we are fine with mistakes happening in the kitchen. What really ruined the night was the fact that the kitchen staff and sommelier, who we first reported the issue to, tried to shape a kitchen mistake into one that was arising from a customer 's preference for how the food should be cooked. That is simply unacceptable. Nevertheless, our night was saved by the excellent table service provided by one Francis Steiner, who was extremely apologetic about the entire situation (unlike the kitchen staff, and sommelier who conveniently avoided our table like the plague thereafter). Hopefully our beef with the experience would be a one off situation as apart from the poor service from the kitchen and the overcooked Black Angus Entrecôte, everything else was great.

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If you have the chance to eat elsewhere in Zurich, go there instead of the SMITH and de LUMA. It is a total rip off! The portions are super small and the price by far too high. CHF 30. for a tomato soup and pesto...spaghetti for lunch... It was even smaller than a children's portion. The menu stated it comes with aubergines and courgettes. I have found two micro pieces of courgettes on my plate. Total joke, just not worth it.

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We came here for a dinner with family and friends. Service was fantastic and really caring after a shortcoming in the beginning. Food was great. The atmosphere is rather relaxed and it was a bit cold (not sure if the doors weren’t closed properly). Overall,...for the amount we spent, we experienced a solid evening, but not a wow effect.

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Mediocre food. Very loud atmosphere. Massively overprized. Avoid this place, it's a rip off. The wine for 75.00 costs 17.00 elsewhere. The side dishes cost extra on top of very overprized meat. We never ever go there again.

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Fantastic service, good food and wine, take the steaks and your credit card in true zurich fashion, you dont save money here. However, if you enjoy a nice steak dinner its definitely worth the visit.

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