"My only complaint is that when we arrived, they couldn't find my reservation. It wasn't a problem because they had available seating, but I was surprised they didn't locate it since I had a confirmation."
Last few times I have gone here the service was ridiculously slow. I made a reservation at 4:30 pm. Was seated right away. It was 10 minutes before our server came to us. Restaurant at this time was not crowded at all. We were there to celebrate our daughter's 9th bday. I figured by coming here before the dinner rush we'd be served, fed, and be out by 6 the latest so we could have gone back to the zoo for the Xmas lights and the train ride that my daughter really wanted to do. Sever came over around 4:40 and was friendly. I then put our drink order in. It took about 10 minutes for kids to get their soda and was told my bottle of wine would be out shortly for my wife and I. We then put our or...
We visited for the Brunch with Santa experience. This is our 3rd year. I've also come to brunch and dinner here for many other occasions. For some reason they seated us in a banquet room where you would hold a private event. It was quiet and far from the buffet. So you would have to walk through crowds talking to Santa, taking pictures, and checking in their reservation to get and bring back your food to the table. My mother who is handicapped had a hard time. The ramp you could use from the room they sat us was crowded over by a private party. I asked the hostess station to move us due to the inconvience, and my mother's handicapped. The main dining area was empty. Our reservation was at 10...
Our experience at the restaurant was disappointing, particularly due to the service. Since we arrived for an early dinner, the place was quite empty, yet the waitress took an inordinate amount of time to bring us our drinks—just two glasses of wine. When my drink finally arrived, I discovered that my glass had two chips in it, which I didn't notice until I cut my lip. The waitress was nowhere to be found, so I had to ask someone else to bring me a new glass. While the managers were very apologetic, they didn't offer any compensation for the inconvenience. Unlike the other tables, we never received bread, and we found ourselves constantly asking for items that the waitress seemed to forget, i...
Had lunch yesterday and we were a party of 4. Had to move our table because the air vents were blowing on us...I mean seriously blowing on us. We asked if they could turn them off but that didn't appear to be an option so we moved to a different table. Service was fine and our order was taken in a timely manner. However, both the pulled pork sandwich and the short rib sandwich were very, very dry. The pulled pork looked like frizzled onions. The other two entrees (cheeseburger and ravioli) were very good. The dessert (coconut cake) was excellent. All in all, the meal was just okay. For those prices, though, it should be better than okay.
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There were many options to choose from on the menu. We particularly enjoyed the chef's special, which included chicken, salmon, and grilled vegetables. The quality, service, and atmosphere were all excellent. A special shout-out goes to Katie, our server, who took great care of us. She was always smiling, attentive, helpful, and engaged in conversation. Her service made us feel completely at home, and we truly appreciate her efforts.
server was overwhelmed. when asked for things they either never came or took like 15-20 mins. drinks didn't come out until after we were halfway through our appetizers and we waited 30 minutes for appetizers to come out. appetizer plates were not cleared until we were almost done with dinner. food was average and expect way more for the price point. quality more on par with a standard bar and grill not an upscale restaurant.
The experience we had was not great. We have been there several times in the past at the bar area. However, dining at this restaurant is not considered a place where you will receive good prompt service and the value for the food. The prices are ridiculous and on top of that you will be charged 2.5% for using your credit card. It is a daylight robbery for a $100 meal for two.
I've always wanted to dine here and decided to make it the dining choice this year for my birthday celebration. The service was exceptional, our server Junias went above and beyond to make it a special occasion indeed ? The entire staff was very pleasant, food was great and the restaurant has a beautiful ambiance!
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Good ambiance, great for families, diverse menu with something for everyone, good service, but food was mediocre at best. Will return when we need a bite before or after the zoo, but certainly not a fine dining experience.
My only complaint is that when we arrived, they couldn't find my reservation. It wasn't a problem because they had available seating, but I was surprised they didn't locate it since I had a confirmation.
