The owner, Amy, needs training in professionalism! She was so eager to confirm a booking for a party that she completely disregarded professionalism. Despite knowing that a family member was hesitant and unsure about booking, she proceeded to confirm the reservation without mentioning the non-refundable payment policy. The family never received a copy of the contract and when they tried to cancel, the management was very rude. When the family asked to reduce the number of guests, their request was denied, forcing them to cancel due to financial constraints. Moreover, when the family called to cancel, Amy was extremely rude and repeatedly hung up on them.
