"Regarding safety, the hotel is located in a busy and well-lit area. As for food and drinks, there’s a hot breakfast served at the hotel, and there are plenty of restaurants nearby."
When I raised my concerns at the front desk, they did change our room, but the second room had poor air quality, and the door required a hard push to close. The hotel was overcrowded, and we had to park on the street. To top it all off, the shower door wouldn’t seal, resulting in water everywhere. I was eager to check out as soon as I could.
I chose this hotel during the busy college move-in weekend, expecting at least a decent experience, but instead, I had to deal with a frustrating situation and subpar customer service. The manager didn’t even make an appearance; I was left to contend with a young staff member who seemed annoyed every time I needed assistance, especially since neither r...
Here is my review from my most recent stay at the SpringHill in Scranton Montage Mountain. Let's begin with the condition of the elevator. As you can see from the attached picture, in my opinion, the hotel has missed opportunities with their daily housekeeping of the common areas. The spill on the elevator was there when I arrived, and was still there when I left several days later. Housekeeping had trouble understanding what the do not disturb sign was there for. On the first day, they knocked, introduced themselves, and attempted to enter the room while the sign was posted. I spoke to the front desk, and they told me this would be managed. Day 2, same thing. Day 3, same thing. On day 3 thr...
I’m going to start off with front desk lady. She was not so friendly and a bit rude. I felt more of recist. Our rooms were ok but bed was way too soft and it gave us terrible back pain. The elevator sucked it was so slow and not cleaned. Lastly i was highly disappointed with breakfast they didnt not put out cream-cheese for bagels no butter for breads. Did not refill any of the cereals, plates or bowls. All the people were just standing disappointed and kept asking to refill whatever it needes but unfortunately it never got done. It was one of the worst hotels I have stayed in.
Great location. Clean, spacious rooms and helpful staff. Breakfast buffet includes waffles and plenty of good coffee.Rooms: Clean and spacious. Good shower pressure and a mini fridge. Pod coffee and microwave.Walkability: Pizza restaurant across the street and chipotle about a block away. There is a strip mall about 0.5 miles away with sushi, mexican, liquor store, etc.
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Some miscommunication on room reservations. Not sure who messed up, but Molly did an excellent job of getting me another room so I didn't have to sleep on a concrete feeling couch!! Only this is that I had stuff in my fridge in the room and it was all gone!!! Key still worked, but she said it wasn't my room anymore!??
Everything was terrific, my only complaint would be the limited TV service in room. Need to get more channels and service. Business center was out of order. Room was nice, free breakfast was great, good selection. Staff was courteous.
Overall, I am a fan of the Marriott brand and usually appreciate a good night's sleep there. However, when the shower isn't functioning, it’s simply too much to overlook. For $171, you might want to consider other options.
Rooms are clean, offers breakfast between 6-10 am, reasonable parking and decent pricing for what the place is. Food places nearby.Suite showers offer body wash, shampoo snd conditioner! Good place to go!
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The staff are excellent! The hotel would not be my 1st choice, however, the staff was A+ but the hotel needs updating.Rooms: Nice!Food drinks: Breakfast bar in the morning was excellent!
Regarding safety, the hotel is located in a busy and well-lit area. As for food and drinks, there’s a hot breakfast served at the hotel, and there are plenty of restaurants nearby.
