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"Idk how it normally it is there, but It took 20 minutes for a black tea lol"
Teléfono: +16262777880
Dirección: Thienes Avenue, South El Monte, 91733, United States Of America
Ciudad: South El Monte
Sitio Web: https://www.starbucks.com/store-locator/store/1014915
Lunes: 05:00 -22:00
Martes: 05:00 -22:00
Miércoles: 05:00 -22:00
Jueves: 05:00 -22:00
Viernes: 05:00 -22:00
Sábado: 05:30 -22:30
Domingo: 05:30 -22:00
Platos: 0
Categorías: 4
Reseñas: 173
When workers decide to make decisions on their own that doesn’t benefit the customer. I ordered online, and as usual I walk up to the counter where the online orders are and nothing available. I waited for 15 minutes and went to the counter to ask about my mobile order. Staff said it is being worked on and she will get it to me as soon as it’s finished. 5 minutes later, another employee ask what I am waiting for. I told her my name and my order, it was sitting behind on the back counter. It was completed for a long time, enough time for there was condensation on the outside of the cup. 20 minutes wasted, what a bummer.
I love this location! All the baristas are so friendly. I visit here about 4 times a month when I come down for school and I’ve never had a bad experience. Today I visited a different store north about an hour and a half at The Tejon Ranch outlets. They made me a drink that tasted as if the shots were dead. I was pressed for time so I kept driving. I came to my usual weekend spot(this location) and they remade my drink without hesitation. They deserve recognition for being so kind and accommodating. 10/10 would recommend this location over and over again?
Felt offended today going through the drive through and asked for a pup cup. When I arrived at the window the lady screamed out “omg it’s a rat” talking about my small white dog that just got groomed. I’ve never felt so disrespected and disappointed in the service I received. My dog was so excited to get her pup cup and I got my order and never received it. I had to ask a second time for my pup cup and finally was given one. She didn’t even acknowledge me as I left. I’ve never had a problem with this Starbucks but today made me feel no longer welcomed.
Customer service was great until it came down to asking them to fix my drink. The girl with red hair and the fairly plumped girl weren't understanding my drink. I asked for a shaken espresso oat milk and brown sugar venti. They legit pl filled up my cup with pure ice and little to no coffee. I asked if they can make my drink a grande instead. Just got home, my coffee tastes like black coded no flavor of the brown sugar.
Yea I work for door dash I when in and tell em I got a pick up and they say is getting ready so I waited 20 min in I ask again they say is ready but not bagg yet so I waited all that time before I walk in it was sitting on the counter and then they decide to hand it to me dam want kind service is that r they just like to do that to driver that work for door dash hope the manager see this comment and have it fix
Everybody is so rude here. Probably the worst location in the area. Slow to bring our orders. And the workers literally ignore you when you try to order or get their attention. Your mobile order could be ready and they will just leave it on the counter in the back while you stand there waiting as they ignore you. I'd recommend a different location for your Starbucks craving.
