I visited Starbucks in The Quays, Newry on the evening of Monday 23/12/19. There seemed to be four staff working and very few customers. I visited with my daughter and granddaughter as a pre Christmas coffee treat which we hoped would be the start of another of our Christmas traditions. It won’t be. From start to finish our visit was a complete disaster. I ordered 1 strawberry and cream Frapachino, 1 medium Americano, 1 ginger Latte, 2 cinnamon swirls and a cheese toastie. All came to just over £18. The cheese toastie was soggy, dripping with a grease like substance and inedible. The Americano became a large COLD coffee and 1 of the cinnamon swirls became a hard, cold inedible chocolate swir...
I recently stopped at this restaurant for a Cappuccino extra foam, and I have to say it was the best one I've ever had. I love the foam so much that I even requested a side of it. While I usually don't mention much about the staff, I have to give a shoutout to the server who assisted me. He was extremely friendly, helpful, positive, and had a great customer service attitude. He greeted everyone he served with a warm word and made sure that the tables were clean when he wasn't busy with customers. Although he didn't have a name tag, he went above and beyond for all customers and truly stood out as a star employee during my visit.
I'm a Starbucks fan. So it's no surprise that I visit this place several times a week for as much coffee as is unhealthy for me. I also recommend the two sandwich slimbo range and this is not because of some diet silliness but because they taste quite good. The staff do make a darn good coffee here and the employees are a friendly team. It has only two downsides and they are common across many Starbucks they don't clean the tables and floors as often as they need to and they often play the in house music too loud.
Absolutely shocked at Starbucks today, people coming in not wearing masks, staff not wearing mask correctly. No monitoring of numbers in store no tables being cleaned just piling up a queue against the wall with no space. No wonder our lockdown is extended if this is how they operate. Really angry and disappointed. When I asked staff member he shrugged and laughed so rude.
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I visited Starbucks on January 17, 2020 and noticed that there were new staff members, as I had never seen them before despite being a regular customer. The staff was rude and unhelpful. I do not recommend this Starbucks, as there is a Costa in the nearby shopping center with much friendlier staff. However, the drinks were delicious.
Another US chain, the coffee can be hit and miss. It was good here today. Had another coffee break later in Cafe Nero and much preferred it to Starbucks. Just a personal preference.
I stopped by the restaurant today for a sandwich and a cup of tea. I opted for the egg and lettuce sandwich, which was good. However, the tea was a bit too weak for my liking.
5 stars mostly because of the young man that works here who seems to be the manager, but his customer service is excellent and he's a credit to the whole company.
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Good coffee, very pleasant staff. My young son had a hot chocolate and cookie that he enjoyed very much. I will be back.
Typical Starbucks. They had Northern Ireland mugs for purchase if you collect them. Staff very friendly.
