This afternoon between 2 2:30, I visited with my husband and son for a rest stop and to get some refreshments at the Jessup, Maryland location. My husband pointed to what he wanted. As I was distracted, I didn 't hear the name, but I did see where hepointed. So when I was ordering, I told the young lady (I didn 't notice her name , I 'd like the item on the top shelf at thefar end . When I saw the words cranberry blitz come up, I realized that I had ordered the wrong item, but didn 't want toconfuse the young lady, so I just left it that way. (I knew my husband wouldn 't mind. After paying I went to the end of thecounter to wait for my order. While waiting, I noticed that my server and anoth...
After I paid, I went to the end of the counter to wait for my order. While I was waiting, I saw my server accidentally bump into another staff member, which caused her to drop the bag with my pastry. When I saw her throw it in the trash, I asked, “Are you throwing that away?” She nodded, and I requested the Sugar Plum Cheese Danish instead. To my surprise, she threw her arms up and said, “I can’t do that for you,” appearing quite indignant and cutting me off before I could explain that I would be willing to pay the difference for the new item.
Feeling frustrated, I replied, “Do you want to replay that? We are the customers, and you should accommodate our requests. You’ve been very rude to u...
To clarify for other reviewers, this Starbucks does *not* have a drive-through, but there is plenty of parking available. I visit this location frequently, and the staff is consistently pleasant and friendly. The only downside is that food preparation can experience significant delays, especially in the mornings. Customers may have to wait an extra 10-15 minutes for food after their drink order is ready. In my experience, this happens roughly 30% of the time. For instance, this morning I placed a mobile order for a coffee and croissant with an estimated completion time of 7:54. While my coffee was ready on schedule, the croissant wasn’t available until 8:10. I believe this issue is more rela...
My drink was fine when I ordered it, but what disappointed me the most from this location was the service given by their manager on duty, Nicole. I had to witness how Nicole was yelling at a customer over a misunderstanding and the customer was a kid. She was rude and even raised her voice at this little kid and his mother. They left the store without their drink because that?s how bad it was. I hope you guys hire better staff.
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Avoid this Starbucks if possible and there is another one on your route. Service at this location is notoriously bad, from ignoring customers, ringing drinks in wrong, making drinks wrong, to being extremely slow. The lobby is usually dirty with an empty condiment bar. They are frequently out of food or beverage comments. Nothing like getting your nitro cold brew in a cup with a frapoccino lid so you have to drink out a straw.
My drink was fine when I ordered it, but what disappointed me the most from this location was the service given by their manager on duty, Nicole. I had to witness how Nicole was yelling at a customer over a misunderstanding and the customer was a kid. Shewas rude and even raised her voice at this little kid and his mother. They left the store without their drink because that?s howbad it was. I hope you guys hire better staff.
Avoid this Starbucks if possible and there is another one on your route. Service at this location is notoriously bad, from ignoring customers, ringing drinks in wrong, making drinks wrong, to being extremely slow. The lobby is usually dirty with anempty condiment bar. They are frequently out of food or beverage comments. Nothing like getting your nitro cold brew in a cupwith a frapoccino lid so you have to drink out a straw.
Slow service, understaffed, gave my wife an incorrect order. I ordered decaf because my wife is pregnant and they gave regular. I wasn?t gonna wait another 45 mins so I threw out the drink. Terrible terrible. Don?t waste your time here, management is terrible. Waste of time and money.
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Slow service, understaffed, gave my wife an incorrect order. I ordered decaf because my wife is pregnant and they gave regular. I wasn?t gonna wait another 45 mins so I threw out the drink. Terrible terrible. Don?t waste your time here, management isterrible. Waste of time and money.
What a great experience! I don?t often write reviews but I was struck by how helpful and friendly the baristas were here. It?s also very clean and they sort their trash. Best Starbucks I?ve ever been to!
