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"The wait times for service were terrible. I ended up waiting 30 minutes for a mobile order."
Teléfono: +18455756736
Dirección: 3434 North Rd, 12601, Poughkeepsie, US, United States
Reserva, Reservación
Ciudad: Poughkeepsie
Sitio Web: https://www.starbucks.com/store-locator/store/16167/
Lunes: 05:30-20:30
Martes: 05:30-20:30
Miércoles: 05:30-20:30
Jueves: 05:30-20:30
Viernes: 05:30-21:00
Sábado: 06:00-21:00
Domingo: 07:00-19:00
Platos: 3
Categorías: 5
Reseñas: 2336
I just had a frustrating experience while picking up a mobile order. Even though my order was ready when I arrived at an empty drive-thru, I was told that I needed to place it 5-10 minutes in advance. I had actually placed it 6 minutes before arriving. I don’t understand why I was given that information when my order was literally ready as I pulled up. There was no greeting either; the staff member just jumped right into that comment and then had a smug look on her face as I drove away. I didn’t catch her name, but she was quite rude.
Absolutely disgusting! There is no concern for COVID safety whatsoever, and there seems to be no management in sight! They weren't calling out names for orders; instead, drinks were just left out for anyone to grab. When I finally found my drink, I realized it had been handled by several strangers. I asked for a new lid, but the employee gave me a confused look. To top it off, I later noticed that they made my drink incorrectly. I am completely finished with this location.
This café is a pleasant and tranquil spot to enjoy a cup of coffee, featuring the consistently excellent quality and service you expect from Starbucks. It opens early at 5:30, making it ideal for early risers. Conveniently located near colleges and the Hudson boathouses, it does have some parking challenges in the afternoon, primarily due to college students working on their laptops.
If you enjoy waiting at least 30 minutes longer than the time indicated in the app, then definitely visit this place. It consistently takes an extra 30 minutes to receive your coffee—I've experienced this on my last three visits, not just once. I used to frequent this restaurant at least three times a week, but I won’t be returning. The customer service is also incredibly unhelpful. Reserva una mesa ahora
Staff is so nice and friendly. They are always super welcoming and kind. The drinks are always really good and there never is a long wait time. Even when the place is busy they are able to get drinks out very fast. I have never waited for more than 5 minutes and that was when they were very busy. The parking lot is not the best.
