My husband and I recently moved to Laguna Hills. We are less than one mile away from the Stater Bros on El Toro Rd btwn Moulton Pkwy and Calle Sonora (Laguna Woods . Where can I even begin to say that each time I went in there that the customer service was horrible...but up to only about two months ago (approximately when they hired some new people to come onboard improvement. I absolutely refuse to buy their milk. The past 3 purchases of the Stater Bros brand had turned sour 3 to 7 days BEFORE the expiration on each of the half gallons. I bought some the other day. Just opened it last evening and it tasted fine. (Fully refrigerated, no doubt. Went to have a bowl of cereal late afternoon, to...
What happened to honoring other specials or coupons? Not at this restaurant. I usually enjoy shopping at SB markets, but this particular location is lacking when it comes to customer service. They carry a product one week that sells out quickly, only to never stock it again. It's frustrating. Little Debbie snacks, which are superior to Hostess in taste and price, are no longer available here. It makes me wonder if SB is neglecting customers from lower income households. Totino's pizzas used to be sold for $1-2 each, but now a subpar competitor has taken their place. Why won't they listen to their customers? The store management needs to be replaced with someone who is not afraid to cater to...
The deli worker, an older white male with an attitude, was deceitful. Despite my repeated requests for a manager to be called, he refused and instead instructed me to go to the register and ask for one myself. Alberto Ramirez, the Assistant Store Manager, initially seemed apologetic and kind. However, his demeanor changed when his deli worker started arguing with me and he ultimately sided with the employee. I pointed out that it was false advertising to have an item listed that was not available, but Alberto shrugged it off, saying it is what it is and to take it up with management. When I noted that he was management, he claimed the deli was not his responsibility and walked away with his...
We have been shopping at this location for the past 9 years and have always found the staff to be helpful and willing to assist shoppers, especially seniors. There is plenty of handicap parking and easy access for golf cart users. There are benches out front for those waiting for the bus or a ride. We enjoy the bakery and their selection, particularly the cakes. The store is clean, aisles are easy to navigate, and shelves are well stocked. Despite challenges in the supply chain, this store chain is doing their best. We are happy to shop here and appreciate the staff.
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The store manager responded to my review here so it's a good sign that they care. I changed my rate to 3 star since I usual like this location because it's a good location and clean. I'd rather speak to the manager in person when I come cross the same issues next time instead of providing the personal email address. I hope the price tag issue will be solved by now since I got an attention by the store manager. Thx
This has to be the WORST store I have ever been to. The attitude of the cashiers is absolutely unacceptable. AGAIN, I found items in an area where they weren't priced correctly, and I brought it to Ted's attention. He completely belittled me in front of everyone. I will never come back here.
My go to market. Love the staff. Mayra, and Carlos at checkout are always helpful. Chris the bagger makes you feel like he knows you personally. I also love that they have curbside now. It saves me time after work but on weekends I still have to come in to see some of the employees.
I have experienced recently since new and younger staff; over rings on produce, limited knowledge of products, poor service at the meat and deli counters and apologies when reported to Management but no changes. Been a customer for 9 years but will shop elsewhere from now on.
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Not family oriented. Very disappointed to know there is no changing table. Unfortunately, I stepped into dirty I cleaned restrooms.
Just looking for lactose free milk and was out late. Appreciate they are open till 11pm. Clean and well lit store.
