Taqueria Los Gueeros

The food at this restaurant is excellent, but the service is lacking. I placed an order three hours ago which was never fulfilled, and when I asked for a refund, I was told that they could not give it back to me. I order a salad from here five days a week, but last week I had a similar experience where my order was not ready on time. Today, when I went to pick up my order, I was told it would take an additional 15 minutes because it hadn't been started yet. When I asked for a refund, I was told only the manager could process it, but the manager was not there. It seems that even if they don't make the food at all, they will not provide a refund without the manager present. Overall, the food i...

• Útil
• Inútil
• Responder

If you're looking for authentic Mexican tacos in Passaic on Monroe Street and Kearny Avenue, there are two Mexican restaurants that offer more traditional options than this franchise. The service from the girl at the register is very good, but unfortunately, Los Gueros' style of tacos is not to my liking. While it meets the demand as much as Taco Bell or Chipotle, there's nothing wrong with it - it's just not the taste I expect from Mexican food. I ordered a $13 meal, but it definitely only weighed about half a pound. Yesterday, I got a chalupa, a Mexican pizza, and a strawberry lemonade from Taco Bell for $10 - do the math.

• Útil
• Inútil
• Responder

Are you kidding me? This guacamole is a joke. And the chips are stale! Come on, you guys need to step up your game. I ordered from Uber Eats and got carnitas tacos that were so dry. I specifically asked for pineapples and didn't get any. I usually love Tacos Los Gueros, but this was hands down the worst experience. Absolutely terrible and a complete waste of money. If you don't want to do your job, there are plenty of people who would gladly take your place. Don't bother ordering from here.

• Útil
• Inútil
• Responder

I have ordered takeout from this restaurant several times and I am very satisfied. The flavors are delicious and their weekly specials offer great value. The churros are outstanding and remind me of my school days. The staff are also very friendly. The sauces are just average and it would be better if the pico de gallo was served in small cups rather than at the bottom of the container. Overall, it's a pleasant chain restaurant.

• Útil
• Inútil
• Responder

The delivery took over an hour and the food arrived cold! We tried again but it was still ice cold! I called to speak to a manager but there was none available. I do not recommend this place.

• Útil
• Inútil
• Responder