Hadn't been to a TGI Friday's in years. Literally. And I had never been to this location before. We were a bit worried they were closed when we arrived, as the parking lot was near empty. But it was a Wednesday around 3pm, so it's not the lunch rush.So glad we stopped here to eat! Every person we met was so friendly, helpful and sweet! The manager, Ali, even stopped by our table to say HI and make us feel welcome. She was like seeing an old friend.But, what about the food? Everything was great. We started with green bean fries and enjoyed those, but saved most for our to-go box. My wife ordered the chicken bacon ranch sandwich and said it was yummy. I opted for the combo appetizer for my lun...
I had to give this place one star, but I really wish I could give zero. My experience was absolutely terrible, and I never even got to eat there. Last Thursday, I ordered some pasta, but after reading numerous awful reviews, I decided to cancel the order and eat somewhere else instead. When I called to cancel, the woman working in takeout was extremely rude. I explained that I needed to cancel my order, but she kept insisting it wasn’t in the system—even though I could clearly see the charge on my bank account.
I then asked to speak with a manager. When the manager came on the line, she was even ruder. She interrupted me every time I tried to speak, yelling over me at every opportunity. Af...
I came in at 930pm at the take out counter, I left at 1045pmThey want me to believe that I waited 1 hour and 15 minutes because there's was 20 orders placed ahead of me through uber eats. They also want me to believe the app these orders was placed and filled before mines when some drivers came 30 minutes and 45 minutes after me! THE LADY COULDN'T PROCESS A GIFT CARD AND WAS UPSET WHEN ASKED FOR A MANAGER! The manager was RUDE and DISRESPECTFUL and didn't care to listen to the complaint. Not one moment did it matter that I had been there more than a hour. My food was cold. Chicken OVER COOKED AND DRY. I GAVE MY FOOD TO THE DOG AND I SPENT NEARLY $60BUT I PROMISE THIS WILL ALSO GET BBB compla...
Get this poor server, Ty?, some help. I felt bad for her until when I told her the mac and cheese tasted like water she said she would tell the kitchen, but it wasn’t her fault with a rude tone. The sandwiches were a hot mess. Bread on bottom was totally soaked you couldn’t eat it. Service was slow, but there were only like two servers we saw on a busy day. Cheese all over the bottom of the appetizer plate. Plates are ridiculously heavy also, so if you have bad hands, you might not want to pick them up. Told the hostess it was bad as we left and she just put her head down and went back to work notebook. Please invest in having employee wear name tags and bras. Staff looked unprofessional.
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Since I can't give them zero stars I will came them a 1 star. The customer service was horrible! Their was 6 people in our party. We waited over 30 minutes to get drinks and another hour for food. Once we finally got our food we had to ask for to go boxes because we all had to go back to work! We literally were there for 1 hour and 45 minutes and none us got to eat our lunch at the restaurant we all brought back to the office to eat! DON'T NOT GO HERE SERVICE AND FOOD ARE NOT WORTH THE WAIT!
I used to love this place back in the 80s; it was a popular hangout spot. However, after the remodel, it lost a lot of its charm. The quality of the menu items had already started to decline before that. By the early 2000s, I was pretty much finished with it.
The wait was a little excessive for the amount of people they had. So we took a sit at the bar. Waitress was wonderful and courtesy. It was in st.louis suburbs late night Madi gawd weekend.. Food was fine.
Service is horrible staff is incompetent when questioned they argue with customers manager is no help at all
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Permanently Closed… it's about time! 12398 Olive Street Rd, Creve Coeur, MO 63141
it was good the service was even better
