"I thought the food was good quality and nicely presented. I didn't mind that it was self-serve. The breakfast, especially the Cumberland and pork sausage, was excellent."
This was the worst dining experience I have ever had in terms of both food and customer service. I went with my work colleagues for our Christmas party on a Thursday evening in December. We paid £40 per person, so I had certain expectations for the quality of the food. Unfortunately, the starters were lukewarm, the turkey was full of gristle, and the cheesecake was inedible. The vegetarian in our group was told they had run out of her pre-ordered option and instead given a plate of plain vegetables without gravy. Despite asking for vegan options in advance, another member of our group was given a poor meal on the night. When we requested to speak to the manager, he initially declined and lat...
Service at the bar very good, drinks made quickly and to order. Food was nicely presented but fairly average. Service for a pre ordered large group meal quite slow. Food coming out at different times, people having to wait 5 mins for their meal when everyone else already had theirs. Children's meals not provided with side that was ordered. Dessert nearly caused my son to choke with rock hard sweets mixed in that you couldn't even cut with a steak knife. Very feeble apology for this. The main downside was that it was absolutely freezing. It was a miserable day and we were cold and wet following a funeral so eating in what felt like a freezer was not ideal.
The staff were lovely. That's the redeeming feature of this Holiday Inn restaurant. I ordered the potato gnocchi with a creamy chive sauce, mushrooms, spinach and peas. The meal that was brought to me was gnocchi indeed, but with a creamy pesto sauce. There were no mushrooms at all, and the spinach had been swapped for rocket. None of these changes had been announced, and it felt like I was just eating a different meal to what I ordered. The meal was decent at most; to be honest I expected nothing more from eating at a Holiday Inn. I did however expect to be served what I ordered. Also, for the vegans out there, avoid no vegan options are offered.
We decided to give the restaurant a second chance to see if it had improved since our last visit shortly after its opening. Unfortunately, it has not. The staff was seen shouting at each other, promised ingredients like fresh raspberries were missing, and the so-called "Rustic" chips were clearly just reheated frozen ones. The Gourmet Burger I ordered was dry and flavorless, almost as bad as something from McDonald's, topped with what was supposed to be cheese. The dessert, labeled as Death by Chocolate, was a bland brown cake with a drizzle of sauce and tasteless ice cream. Overall, we do not think we will be returning anytime soon.
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I’ve never come across such a surly and miserable waitress as I did in this place. Unbelievable! We then heard her telling other patrons at the bar in a loud voice that she was leaving. Well, hurrah for that. I bet the management are delighted. God, she was grumpy. Such a shame as after she plonked the plates down in front of us, the food was actually quite tasty. I had the salmon which was perfect. Food great..... shame about the service!
Group of us went for a xmas dinner on Saturday night,we was very disappointed not only was it very cold it seemed very unorganised and it wasn't even busy, as we got up to get in line for the cavery we couldn't believe what the chef did in which I would rather not elaborate on only to say we wouldn't eat the meat, very unprofessional, I'm sure this is a lovely hotel but if you are going to put on events please get it right.
Food was ****! Only one person behind the bar during the meal. A Muslim colleague had a sausage on his salmon meal and the turkey meal was swimming in gravy. Staff were couldn't care less. Not very helpful. The poor fellow behind the bar was run of his feet.
Lovely Christmas meal , staff tried so much , especially Sandra , who was concerned about every aspect of our celebration meal , we come here every year lovely service they really do try , food is good considering the amount of people , really good time ...
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I was here as part of a large coach party the staff were friendly and polite ,the food was presented as a buffet which was excellent and well prepared the restaurant itself is very clean and well presented with ample parking
I thought the food was good quality and nicely presented. I didn't mind that it was self-serve. The breakfast, especially the Cumberland and pork sausage, was excellent.
