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"Customer service was awesome!!!"
Teléfono: +61882967177
Dirección: 135 Esplanade (Corner Jetty Road), 5048, Brighton, Australia
Ciudad: Brighton
Sitio Web: https://www.esplanadehotel.com.au/
Platos: 55
Comodidades: 11
Categorías: 5
Reseñas: 593
The new sterility of dining is understandable, but no excuse for indifferent food. The pork roast of the day was a basic meal of thickly sliced, tasteless meat on roasted, unpeeled, root vegetables with a lick of gravy, no trimmings, not even a green pea, bean or piece of broccoli. Had to ask for some apple sauce and mustard. A meal prepared by amateurs who have no idea that an Aussie pub roast should be a satisfactory meal. The Espy used to serve delicious, succulent roasts a few years ago. What happened? Shan’t return to endure such mediocre, tasteless food. We dine out to enjoy a meal, not to be offered bland, basic fare.
Most disappointing experience and I won’t be going back ever again due to terrible service and very poor management. Having made a 630pm booking we waited for 2.5 hours for our meals with no communication from staff or management and a room full of customers with no orders being served. No accountability taken from management to communicate to a room full of paying patrons. Large numbers of people walked out so we missed having dinner last night, what a disastrous business experience brought upon by terrible business etiquette customer service to its poorest form!
