The Gate St John's Wood

Not the first time we have been to a gate restaurant and was excited to go back, this time with a gift voucher we got as a wedding present. Originally booked for end of April, specified my gift voucher code when booking. Trains were unfortunately cancelled in and out of London that weekend, so I contacted the office and explained this and that I would need to rebook for two weeks time. I then rebooked and again specified my gift voucher code. On arrival, before I was seated, I told them I had a gift voucher I had provided on booking. They said no problem. We ordered two courses and a bottle of wine. Food was nice (not amazing but enjoyable) and it was good atmosphere sat outside in the sun. Came to settle the bill and they announced our gift card was expired and there was nothing they could do. I obviously protested that they had this ahead of time and they hadn 't flagged this there is NO expiry date on the gift card, so I was never going to know this! They didn 't apologise, didn 't offer any discount and just said I needed to contact the office on Monday to extend my voucher . £100 quid later (gift card was £75) and ruined our day. Never going back.

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Service usually quite slow here. First time I came here, the food was amazing. Second time, not so much had the Christmas set menu: The 3 onion tart (basically just an onion quiche) was pretty average, and came with cranberry sauce which didn't belong on the plate... The aubergine schnitzel was average at best, and despite the nice dauphinoise, also came with unseasoned boiled kale as an accompaniment?? My partner had the mushroom rotolo, which was also not great, under seasoned and sickly rich. The chocolate orange dessert was good but my partner had the sticky toffee pudding, which came out uncooked/fridge temperature, and when they brought out the replacement one, it was exactly the same, even though the waiter assured us it was meant to be hot. Cancelled the dessert after this, as it took ages for the also uncooked replacement to arrive. A bit disappointing...

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Had the aubergine schnitzel so disappointing. Can anyone actually tastee the cashew cheese? Does the aubergine, the cheese, the pepper AND horseradish work together? It was a disgusting combination! The schnitzel didn't have a crispy dimension, it looked like it poorly attempted it. Revolting and expensive food.

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Expensive, slow, unimpressive. If a vegetarian restaurant can't amaze you with a salad, what are they there for? Honestly, I can't see why they get away with charging the prices they do. £7 for a tiny child pizza that left a 6 year old hungry? Outrageous.

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The staff were so lovely. But the food wasn't amazing. Such a shame as I'd heard so much hype. I had the burger and bun was rock solid. Desert were nice but much the same as a good pub.

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