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"Went today 06/08/23 for dinner with my Family. Service was faultless and the Food was absolutely delicions. Will definitely be returning very soon. Thoroughly recommend."
Teléfono: (+44)1895237385
Dirección: St. Johns Road, UB8 2UR, Hillingdon, United Kingdom
Ciudad: Hillingdon
Sitio Web: https://www.generaleliottuxbridge.co.uk
Platos: 14
Comodidades: 20
Categorías: 5
Reseñas: 1770
Most of the food was good and the service and staff were excellent apart from the manager he was very rude and aggressive. When paying the bill 10% service charge is added to the bill there is no mention of this on the menu. When the manager told me the total after a disagreement over the service charge I gave him my blue light card so 15% should have been taken off the total bill. I paid my bill total of £93.00. When I got home I worked my bill out to be £83.60 for the food so if you add the service charge of 10% that is £8.36 so my bill should have been £91.96 less 15% so my total bill should have been £69.81 not the £93.00 that I was charged, as you can see I was not only overcharged on the food but my blue card discount was never deducted. So if you do go to this pub be prepared what what you will receive being overcharged, charged a 10% service charge which you are not told about, blue light card discount that you will not receive and a very rude and aggressive manager who is never wrong. I would have gone back the next day to get my money back but for the sake of £23.00 I will let the manager have this because I cannot be bothered with all of the managers aggression and I don’t need an argument, so on that principle I will never be returning and warning others to stay away.
Great Sunday lunch. Very busy and bookings advised but they fit me in, on a table with a card showing the time it was booked (long time ahead so no hint of a rush. Beautifully cooked lamb and the usual trimmings, with a full pot of mint sauce and a full sized gravy boat. Next time, I’ll probably order the small version as I had no room for the tempting deserts. All that and a beautifully kept pint of London Pride.
The Sunday roast.. we have it around once a month, always good, the lamb and beef combo last Sunday was to die for, both meats tasted like they should and they were both very tender, the 2 lads working the tables would shame most restaurants, they worked every table brilliantly, we gave them an extra tip in cash as there was not an empty table in the pub and everyone got looked after equally.
The food and staff were good. Good selection of food on the menu, however when I went to pay the bill I realised they put a 10% service charge on it,I think it should state on the menu that a 10% charge will be added. It should be up to the customer whether they pay it or not. When we mentioned it to the manager he got very aggressive.
