Such theatre. We arrived at 2 20pm today for some light lunch, followed by cake and coffee before going for a walk. We were not sure if it was table service and went to the counter and stood waiting to be served by one of the 2 staff behind the counter. They did not look at us or offer any help and just completely ignored us. We were incredulous. So I interupted their conversation and asked them if we needed to find a table then order? one of the ladies asked if we had booked in, which if course we hadn 't! She then waved her arm telling us to go round to reception to book in and we would be shown to a table, she added, if there 's no one there just ring the bell and someone will come There...
I recently visited this restaurant for coffee and cake. Despite the grumpy middle-aged lady servers, I always enjoy the delicious cakes and scones with a fantastic view (weather permitting, sit on the terrace). If you can overlook the unfriendly staff and don't mind waiting, you will have a pleasant experience. Many other reviews also mention the great desserts, beautiful location, and unsatisfied with the rude staff. It would be beneficial for the management to consider implementing a training course on customer service.
We visited The Grange today for lunch with was very tasty. We sat outside on their decked area which gave us fantastic views over the leicestershire countryside. The staff were friendly and everything was very clean and in good repair. We had a rummage around three of their on site charity shops and finished off with a walk across the fields. The Grange is a hidden gem as normally it has more shops and a miniature train which I was assured will be soon up and running again.
The food at this restaurant is fantastic, the staff are extremely friendly and helpful, and the views from the outdoor seating area are breathtaking. I highly suggest paying a visit! There are plenty of activities to enjoy, including walks, shopping, and complimentary buggy rides. Additionally, on Wednesdays and Fridays, there is a model train that runs for added entertainment.
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This restaurant is amazing. It has beautiful views, is super dog friendly (they even give out free treats), and the tea, cakes, and scones are delicious and homemade. The staff is welcoming and helpful. I highly recommend this place. They also offer a little tour through the grounds, which is a nice touch.
The lady with short hair and glasses on the front desk is BEYOND rude. End of. Service poor and overpriced. Came as part of a charity day and didn't think it would be so stressful to get a cuppa! I witnessed another member of staff being rude to another table. Lovely setting, horrible staff.
I had the 2 course Xmas lunch yesterday and it was delicious, one of the best meals iv had in a long time, I had homemade black forest gateaux to finish with and it was light as a feather, I also took a homemade mince pie home, wish id brought more
The staff were rude, the tea rooms overall seem understaffed and run as if they want it to fail, many other great tea rooms in the surrounding areas, business seems to be going so far down hill after many great years.
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This lovely tea room is a perfect pit stop for lunch or simply a cup of tea and cake. We had an impromptu buggy ride tour of the area which was much appreciated! Well worth a visit.
Fabulous lunch, great surroundings. Staff amazing. Glorious views. Couldn't ask for anything better.
