The Jetty, Ocean Village

A very disappointing experience. Having an apartment on the marina that we use in the holidays this had been one of our favourite restaurants. We ate the night before at the upstairs Harbar on 6th and had a fantastic dinner and service was excellent! Downstairs a very different experience. We dined at the same time 6pm on both occasions being a party with children and two adults. Staff were unwelcoming and dismissive. We had to request several times to order drinks and meals. Staff were unhelpful when we had questions about the menu. They had broccoli shown on the menu but then told us they had none and the only other vegetable side alternative were peas. Mains were on the whole good with one not so good meal. Sides were average. Overall quality had seriously declined and lacking updating menus. I would seriously consider dining upstairs were the ambience is much better. Staff are very friendly and attentive and food is as good if not better! Will not be rushing back to The Jetty anytime soon.

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Unfortunately we had to wait for a long time before we had our drinks order taken. There were a lot of staff on who were more interested in chatting amongst themselves than serving customers sat near. After around 10 minutes we had to approach them to ask about having our order taken. The food was good quality but again the service at the table was lacking. The restaurant wasn’t at full capacity and there was enough waiting staff but not very attentive. Following the meal we ordered some more drinks only to sit and wait again for a long time before we asked if someone was going to take our order. again we saw many of the staff behind the bar laughing and chatting amongst themselves. Nice to see they had a good evening!

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Wow what a lovely meal with my family. We dined at this restaurant as stayed at the hotel for one night and so glad we ate here the food, ambience, staff was all so good. I eat out a lot and this was by far one of the best meals I have had in ages. The menu was just amazing. So much choice and also how lovely there was steak on the children’s menu as not all kids just want pizza and nuggets!! Very impressed with this menu compliments to the Chef and all the lovely staff

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Anna and Tiana were honestly so amazing, very hospitable and accommodating not to mention their in depth knowledge and good sense of humour. Special props to the chef as the food was incredible 10/10

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Fantastic food (most of it presumably caught off the coast that day), location speaks for itself and we were looked after superbly by Anna. Couldn’t be faulted.

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