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"The initial impression was extremely disappointing."
Teléfono: +441246563750,+441246237555
Dirección: 107 Old Road, Chesterfield, United Kingdom
Reserva, Reservación
Ciudad: Chesterfield
Sitio Web: http://www.roseandcrownbrampton.co.uk/
Lunes: 9:00-23:00
Martes: 9:00-23:00
Miércoles: 9:00-23:00
Jueves: 9:00-23:00
Viernes: 9:00-23:00
Sábado: 9:00-23:00
Domingo: 9:00-23:00
Platos: 2
Categorías: 5
Reseñas: 1577
We went for the supper with Santa, and what a let down the whole experience was ,service was awful waited around 50 mins was seated on a table that was meant for 2 but had 4 of us squished even though there was 2 empty tables , asked to be moved but no one ever came back to us on that , was told there was no sauce for one of the meals , mains came out before the starters !! Decided to not have starter but then the mains were just terrible frozen vegetables with one meal , no vegetables (let alone seasonal) with what was meant to be hunters chicken but was dry chicken with bbq sauce chucked over it with bit of grated cheese and frozen chips , the child’s meal had already been pre paid at £15...
I had originally booked an Igloo at this restaurant before the current lockdown to have drinks with friends. Unfortunately, due to the lockdown, this was not able to proceed. I was told I would be added to a priority transfer list for when they reopened, but this never happened. All of my emails were ignored and no one answered the phone. I finally received a message on social media after posting a public complaint. I was informed that I would receive a refund the next day, but I am still waiting for it. Despite daily follow-ups, I have been constantly ignored. They are only responding to new booking queries and keeping money from original bookings that could not be fulfilled. This is a disg...
If you have reserved a 'heated pod' at this restaurant, don't bother because they are freezing. The pods have all sides open and are exposed to the elements, so they are not warm at all. The 'heater' in the pod only provides minimal heat and keeps turning off. It took a long time for the drinks to come out and even though the food was good, they forgot to bring us cutlery and sauces. Additionally, my friend's order was incorrect and they did not make any effort to correct it. The wine is also overpriced at £20 per bottle, which can be found for much cheaper in other pubs. Needless to say, we will not be coming back to this restaurant.
We booked a heated pod (which cost £20 doesn’t come off the bill at the end) and the pod was far from heated. The plastic cover was rolled up halfway and the heater was a pathetic plastic thing with a picture of a fire on it. It was freezing! Service was very slow and they ran out of the wine that we were drinking. The owner of the place served us and had a really greasy personality. The food came in cardboard boxes and served with wooden knife and forks. It was awful! I have emailed a complaint and they haven't even had the courtesy to reply to me! Never again! Reserva una mesa ahora
We have been here on 3 occasions sice the new managerment took over and new staff in the kitchenWe have had various menus and can honesrly say that the food has been excellent.. Great variety and something a bit different.Just a shame Covid lockdown arrived.Cant wait for the re opening
Went here last week for the take away service. Nice to see somewhere offering something a bit different. Definitely recommend the beef burger. Absloute unit of a burger, gorgeous pretzel bun and the sauces are top quality! Bang on the money thanks a lot. Will order again for sure!
