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"Amazing lunch . Just an hour to have a lunch with my husband and it was so lovely to see a positive team at work Fabulous lady served us “ Cheryl “ Food was great Thank you will be back"
Teléfono: +441622683985
Dirección: St. Laurence Avenue, ME16 0ZP, Tonbridge and Malling, United Kingdom
Ciudad: Tonbridge and Malling
Sitio Web: http://www.poppyfieldspubmaidstone.co.uk
Lunes: 11:30-23:00
Martes: 11:30-23:00
Miércoles: 11:30-23:00
Jueves: 11:30-23:00
Viernes: 11:30-23:00
Sábado: 11:30-23:00
Domingo: 11:30-22:30
Platos: 10
Categorías: 5
Reseñas: 14514
(Firstly I should point out that we visited 19th August during the eat out scheme, which could have had a negative effect on the experience due to additional stress on staff)We made a booking, unfortunately when we arrived at we found that our table had been given away to a walk-in, and we were led back through the restaurant to the entrance to wait whilst they figured out where else to put us. We were then seated on a table that was cleaned in front of us with one (literally one) quick wipe of a cloth, without a drinks order being taken, and then did not have our drinks order (or anything else) taken for 40 minutes. Waitress seemed to be in a world of her own, we tried to get her attention...
We have eaten here many times before but this is the first time I feel I have needed to complain .Firstly after being seated we waited 25 mins before anyone came and took our drinks order which came wrong ,We then had to wait another 20 minutes before our food order was taken We both ordered the steak meal one well done and one medium rare When they came out one was well done and one was burnt and both looked like kids meals and also the mushroom was burnt to a crisp .Also we spent more time knocking flies away from the table while we was eating and when we asked for the bill we was not given the receipt we was just told the amount we had to pay and to top it all off it was so hot inside tha...
I went to Poppy fields last week on the 28th and what I witnessed was awful . The manager I believe her name is Cheryl was talking to the young staff like something she stepped in . I don’t think this is acceptable as the young person was working their backside off. I mentioned to the manager Cheryl that she should be ashamed of the way she talks to her staff! The staff member was running around and apologised for the delay in getting our food out . It’s not a great way to show a family when they’re visiting with their families! Cheryl you need to go on a personality and customer service course . You do not represent Marstons in a good way! Feel free to contact me .
Came here for dinner on the eat out to help out and I found they where very safe when it came to covid-19 I was shown to a clean empty table that I saw that had been freshly wiped down by a member off staff they explained all precautions they are taking like no ordering at the bar and the track and trace I felt very safe the menu was limited due to the pandemic but I found they kept many of the tasty options I had enjoyed before lockdown and found all the staff members helpful and insightful to all the covid-19 measurements overall I highly recommend this place and if you want to eat out and still feel safe then go down to the poppy-fields.
The staff was very helpful and was willing not to have a tip over receiving a review. Considering these staff members aren't paid a lot and rely on tips I give Cheryl top marks. Keep up with the good job and apologies I didn't have much change for a tip. The food was alright and we wasn't left waiting around for too long.
Nice meal on the eat out to help out offer which made it good value. Tables well spaced out, sanitizer, arrows marking one way system only thing I would say is waiting staff not wearing masks which I think would be preferable for them and us even if it’s not the law. Some restaurants are doing this.
