The Powder Monkey

So, I came here to have some lunch. we were about to sit outside but chose to sit in due to the drunks shouting and smoking weed. Anyway, so we found a seat inside, which I might add was like sitting in a dark cave I went to the bar to order some drinks and the guy behind the bar was half paying attention and the other half was watching football, other wise he would of heard me say no ice please I then placed my order and sat down waiting the food came out hot and quick but when my fish and chips arrived it looked as if it curled up and died The lady came over and asked if everything was OK. It was a bit hard to say, really, as the plates had only just been put on the table. When we cut into the fish , we noticed that it was more batter than there was any fish we had about the fish or, shall I say, batter it was not very nice at all I ate some of the chips and as for the mushy peas they well foul. A gentleman walked past very quickly, mumbled something at us, and walked off. I called the waitress over to say that I would like to see the manager regarding the food the manager came over and was very rude as I explained that I wasn't happy about the fish the so called people skills kicked in her reply was Well I did ask you if your meal was OK and you said yes I replied with well first you put the plate down and asked how can I answer you then She then said we'll I came back and asked again Well, she must have had her Harry Potter invisibility cloak on because im pretty sure I didn't see nor hear her I said to her well I never saw you the second time she replied with well no but my other colleague did I then said hold on you just said you did now your saying you didn't it was someone eles and if it was the guy that just spun in a cycle mumbling that I'm sorry I didn't no her worked her I just thought he was lost She then started to raise her voice at my and kept over talking me. I said to the so-called manage and said it's ok. I don't want any money from this It's funny how her tone changed from nasty to very sweet knowing that we didn't want any money So note to this place get training on people skills and pay more attention to your customers As for anyone who wants to come here, if you like a bad attitude, go and find a karrens diner. At least you pay for what you get and better food

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Ordered 2 large vodka's and 1 tonic (although you're allowed 2) and a small Merlot, wife was charged £13.12. Sat down, looked at the price list, this was clearly incorrect so queried with the bar person. As she saw the error the Manager was called. She told me that as I asked for vodka I was charged for the premium vodka and there was nothing she could do to refund the balance. She told me to return the drinks for a refund which I did. On giving me the refund she barred me from the premises, disgraceful customer service on every level. We went across the road to the Strand pub and got the very same round for less. Not the experience we were hoping for on the first drink of our holiday and not one I've experienced before at a Wetherspoons. Suggestion, look at your Manager, not credible for your business. Wednesday 27th December, 17:30.

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The cashier wasn't very helpful or friendly our drinks came with our meals but it wasn't made clear and we had to ask separately about it and the member of staff told us we had to go too the bar. One of our meals came out with no bitter for the jacket potato! One of the meals had alot less peas than the others. I ordered my son a meal and he was meant to have a chicken burger and he had two chicken stripes in a toasted bun that was rock hard and his pudding he was given mouldy blueberries with his strawberries and his ice cream was freezer burnt. I could not believe how poor that was and we didn't feel we could complain again as we was all made too feel awkward about complaining!.mouldy

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Like most places, Wetherspoon's prices have increased in recent months though I felt 2 x chicken meals, a pint and a bottled cider for £20 was good value. The team member was friendly and there was a check back during the meal. If I have a small gripe, it's for staff to provide the proper stemmed glass with the bottle of Aspall's Cyder and not simply a generic pint of ale glass which I received.

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We dropped in for lunch after a walk around Exmouth. Fairly tidy Spoons with some good Ales and very polite staff. Chose the fish and chips afternoon deal and it was pretty good to be fair. Two pints of local Jail ale and two meals for just over 15 quid !! No complaints here.

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