The Terrace - Reservar una mesa

Disappointed by The Gwen Oversold Insecure Relocation I've been a loyal Marriott Bonvoy member for years, frequently traveling for work and always choosing Marriott properties. My recent stay at The Gwen in Chicago, however, was incredibly disappointing. Despite having a confirmed reservation, I was notified just 10 minutes (via email, no phone call) before arrival that the hotel was oversold. This left me stranded in the city, frustrated and worried, especially since it was already late in the evening. While The Gwen offered to relocate me to another property, the alternative fell far short of my expectations. This put me in a potentially unsafe situation (at 10PM at night) especially as a...

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I would like to comment on excellent Conciege service. Ramon went out of his way to book the best restaurants in town during one of the busiest times (very large congress with 70 thousand visitors) for 4 nights (even though I only stayed in the Gwen for two night. I had nothing booked until last moment and he used personal favours to get us tables at the best places. Very impressive! Never had such experience in Chicago. Thank you Ramon.

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amazing experience gorgeous clean rooms. Staff is exceptional especially front desk agent Jacky (new Mom! . doorman Alan remembered our name every day who makes the effort to do that anymore?

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I reserved a spot on rooftop Everyone was so nice and kind. My friends and I had a wonderful time. Appetizers and my burger delish. Brussel sprouts are so good. The shrimp was tasty too

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Great spot if you want to be central in down town. Easy access to all shopping and restaurants. Staff was great and the entire hotel was very clean.

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