The Westin St. Louis

I very rarely write negative reviews, but this is one of the worst hotels that I have stayed at for larger group accommodations. I used this hotel with others visiting for a wedding. Over the course of multiple days, front desk staff was repeatedly rude to people within the wedding and, at best, unresponsive for routine group event questions. The front desk staff was difficult to get in touch with throughout the day during normal business hours people within the group would call the front desk for help and receive no response. When someone within the party tried to approach the desk with questions, the person was told to have other people within the party call about the issue. It was frustrating for the group to be redirected multiple times during time sensitive plans. Separately from our party, I encountered another wedding group experiencing similar frustrations the same weekend (but with the addition of people being wrongfully checked in to occupied rooms). Overall, this was a negative stay, and I do not recommend it for larger groups visiting. It is overpriced compared to other places in the area with more amenities. While there is food on site and a bar for entertaining, it was out of stock of multiple food and drink options. Our friend group ended up eating elsewhere. Altogether, this was a poor value. The cleaning staff was very friendly and helpful. The location near the Metro was convenient. If you are a solo traveler, this could work, but do not bank on this hotel helping take care of your larger group event.

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We got married here in September. Megan was our initial wedding coordinator, and we would go weeks without responses to important questions. Even missed a 0% interest offer on my credit card because I reached out to make a large payment, and she took over a month to get back to me. Mona took over as our coordinator closer to the day-of and although she was much better, no light could shine bright enough to make up for the 12 months of sitting in the dark waiting for responses. We never received our free night in the honeymoon suite, and for some reason my mother-in-law was upgraded to the honeymoon suite for the entirety of her stay at no extra cost? Crazy that her room was 10x nicer than ours. The banquet staff dropped the ball on several important details, but they had a positive attitude and made sure our guests were taken care of. The steak was worth the upgrade! The wedding food, location and positive staff were the only highlights of our stay. I can guarantee that the restaurant is hemorrhaging money. We were the only guests both times we went, and still got poor service from the staff.

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DO NOT STAY HERE! The only thing good was walk across street to bush stadium. I paid $800.00 for two nights. Thanks too we can get you the best deal booking for me! The shower was mildew musty mold smell. With mildew around the shower. I took pictures. Gross. The one sink would drain. But very very slow. I took pictures. The toilet would not flush. But never ran over. Parking is $40.00 a night. But game nights. If you leave and come back. Too bad. You don't have a spot to park in. Because they contract the lots out. For $25.00 a spot. To everyone going to the games. I will never stay here again. Plus the manager was supposed to get in contact with me about everything. And yes never heard nothing from her. And all I got was two queen beds to sleep in and all the above I listed for $800.00 two nights.

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Nice hotel however they still haven’t processed our payment from 2 weeks ago and they are now charging my card for more funds when they still owe me over $100 from the deposit. I have called several times and still getting the run around, I personally would never stay at one of their hotels again. Then they have the nerve to charge a tourist tax, no body is there to look around that dirty city and get shot. Someone was shooting right across the street the first night we were there. Terrible experience all around

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I think as of my recent stay in Nov 2023 they must have new Mgmt. Everyone was attentive and concerned if I had a good stay. They got the bill right, which hasn't happened in a while I stay here a lot due to the great location. It's close to everything. I recommend it. Very comfortable rooms and QUIET!

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