I ordered a dark roast coffee, but it turned out to be bitter. I had an appointment across the street, so I parked my car and walked back to the café. When I mentioned the issue, the young man tried to explain that this is the typical taste of dark roast, but I told him I frequently have this type elsewhere, so I know how it should taste. He just stared at me, seeming a bit annoyed. He mentioned that they brew a new pot every 45 minutes but couldn’t tell me when the last one was made. He then brought me a small cup to taste but since I never drink my coffee black, it wasn’t a fair way for me to judge it. I asked for some sugar to see if that would help. He lifted the entire box of sugar to t...
I encountered a red-haired employee who really needs to be let go. I've had good service here in the past, but this particular staff member acts as if they would rather be anywhere else. When they're at the counter, you can expect only mediocre service at best. On one occasion, they ignored both me and another customer for 10 minutes without even a word of acknowledgment or an assurance that we'd be helped shortly.
Another time, I came in for a $2 latte and a doughnut (the same employee was on duty), and once again, the customer service was subpar. When I realized I was charged full price for my lattes, despite the sign announcing $2 lattes after 1pm, I inquired about it. The employee look...
Food was thrown together, barely toasted if at all. They forgot my hashbrowns, so I went back. What they gave me was all mashed up and part of it missing, so I just drove to another location to get it fixed. I get home, and after I ate most of my sandwich, I find a short curly black hair in my sandwich.*Update* I called customer service and they said they were going to expedite looking into it ...it 's been 2 weeks and nothing. So their concern is empty at best.
Only go here if you got a lot of time. Walked in and 3 people looked at me and did not speak. I continued to wait and they continued to glance my way and did not speak. After several minutes a guy came out from the back and reluctantly took my order. The coffee was good for sure but the service if you could call it that should be tossed out with the coffee grinds. Will not go back
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Today around 11 AM I had the best customer service! Employee asked about my day in a way that was genuine and personable. It was easy to see he was genuinely interested and then he filled my order perfectly and quickly. Because of HIM I have changed my opinion of this chain.
This location need to train ppl to make coffee in good way ….coffees are so watery it’s not worth to pay even $1…I went back several time still same kind of coffee …..I guess it’s only this location .other location Tim Horton have the best coffee.
I bought breakfast from this location today and ended up feeling sick all day. What a terrible experience! I’ll never eat anything from Tim Hortons again, as this is the second time I’ve had an issue—previously, I received undercooked bacon.
Braden is the best! So attentive and polite. Consider him for management positions or give him a raise! He makes this place shine. The manager seemed a little cranky.
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Cold sloppy sandwhich
Best location and
