"EVERYTIME I come here, I place my order ONLINE. I come about 5 to 10 late on purpose and THEY NEVER HAVE MY FOOD READY. They standing around talking about nothing related to work VERY LOUDLY. Very UNPROFESSIONAL! Where are the GOOD WORKERS that reallywant to work."
This location has a lack of efficiency and poor customer service. I placed an order for my team for delivery. It took 2 hours to arrive and two of the orders were bad. One of the orders said no bacon, as this team can 't have any pork. The receipt read nobacon, the label on the item said no bacon but their was bacon all over the food. The other had so much chiptole sauce on thesandwich that it was running out of the packaging. I called to request a correction. I was told they didn 't have any drivers toreturn. They then said they would see if I qualified for a reimbursement and told me I would be in touch. Really? So, when Ifinally had time to go to location myself with the food in hand and...
When I called to address the problems, I was informed that there were no drivers available to make a return trip. They said they would check if I qualified for a refund and that someone would get back to me. Really? Eventually, I had to go to the restaurant myself, with the incorrect food in hand, to point out the issues. The manager agreed to fix it but said it would take a while. By then, it had already been four hours since I placed the order.
I continued to wait as they kept saying the manager was preparing my food, but I noticed that many other customers were also receiving incorrect orders. Finally, I managed to get the manager to approve a refund, but I ended up having to go somewhe...
If I could give this place zero stars, I certainly would. My friend and I arrived this morning and greeted a young man who was on a computer and clearly worked there. He didn't respond, so we stood at the counter waiting to be helped. Instead of assisting us, he walked behind the counter without saying a word. Two female employees then walked back and forth, completely ignoring us—no hello, no acknowledgment at all! It felt like we were invisible. Frustrated, we decided to leave. I refuse to spend my money at a place that lacks good customer service. There are no excuses for such behavior. I do not recommend visiting this location.
I am a very happy and satisfied customer of the Tropical Smoothie Cafe located on Telegraph Rd in Redford, Michigan. I am always greeted with a smile and prompt service by the team. Whether I come in to the cafe or through the drive through. My experience is pleasant. The Store Manager, Curtis is professional and shows particular care with details. He knows exactly what my favorite smoothie is; Very Berry Cranberry Smoothie. Mixed to perfection. I recommend you try it... If you love cranberries. Of coarse there are many other flavors that you may like as well.
Reserva una mesa ahora
If I could give zero stars I would ...A friend and I walked in this morning..siad hello to a young man who was on a computer and who clearly worked there, and he didn't speak, so we stood at the counter waiting and waiting to be helped, he walks behind thecounter, still never said anything, then two female employees walked back n forth and never said a word, no hello no nothing! Wemust've been invisible! So we walked out. I will not spend my money at an establishment that doesn't have good customer service.No excuses. I do not recommend going to this location.
I am a very happy and satisfied customer of the Tropical Smoothie Cafe located on Telegraph Rd in Redford, Michigan. I am always greeted with a smile and prompt service by the team. Whether I come in to the cafe or through the drive through. Myexperience is pleasant. The Store Manager, Curtis is professional and shows particular care with details. He knows exactly whatmy favorite smoothie is; Very Berry Cranberry Smoothie. Mixed to perfection. I recommend you try it... If you love cranberries. Of coarse there are many other flavors that you may like as well.
As a preface, the smoothies are really good. That said, every time I order *hours* in advance on the mobile app, I show up almost exactly on time, and I still have to wait upwards of twenty minutes. Is the app just??? Fake??? Why does it exist??? You?ll get your stuff faster if you go through the drive-thru, even if the line is really long.
As a preface, the smoothies are really good. That said, every time I order *hours* in advance on the mobile app, I show up almost exactly on time, and I still have to wait upwards of twenty minutes. Is the app just??? Fake??? Why does it exist???You?ll get your stuff faster if you go through the drive-thru, even if the line is really long.
Reserva una mesa ahora
Every time I visit this restaurant, I make my order online. I intentionally arrive about 5 to 10 minutes late, but they never have my food ready. The staff spends their time chatting loudly about things that have nothing to do with work. This is very unprofessional! Where are the dedicated workers who genuinely want to do their jobs?
EVERYTIME I come here, I place my order ONLINE. I come about 5 to 10 late on purpose and THEY NEVER HAVE MY FOOD READY. They standing around talking about nothing related to work VERY LOUDLY. Very UNPROFESSIONAL! Where are the GOOD WORKERS that reallywant to work.
