Tropical Smoothie Cafe

I have been to this restaurant many times before heading to work, and the experience and smoothies have always been great. However, this morning was different. I ordered my smoothie and waited to see how it was made. I noticed a person was working on my order, but there was also a long line of other customers waiting. Suddenly, one of the staff members made a rude comment, saying that watching them work will not make the process faster. I politely responded that I was not trying to rush them, but just observing. The staff member eventually apologized, but her initial behavior was completely uncalled for and unnecessary.

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I am disappointed to have to change my rating from 5 stars to 1. I placed an online order and when I arrived, they were very busy. I was informed of a wait time, which I understood. However, after waiting for 45 minutes, I discovered they did not have the item I ordered in stock. My lunch break was over at this point and I ended up losing money on a $7.00 drink that was not what I had ordered. It seems they need to have at least one adult on shift to prevent these issues.

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It was busy as hell, but they were on top of things! Got my food and smoothies faster than they warned me, and they were delicious! I was hoping to try the watermelon mojito, but the kiwi quencher was good. I had the santa fe quesadilla, and I can recommend it. The salsa was very good!

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I frequently come across this restaurant as it is conveniently located on my way, however, I have found that they never answer the phone. And if they do, they keep you on hold for a long time. I prefer the Tropical Smoothie in Commack much more.

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Friendly helpful and fast always great when eating healthy

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