Tropical Smoothie Cafe

If I could give them zero stars I would. Horrible service. This location ran by teenagers with no management available onsite to ensure the place is run appropriately. We ordered our food and then sat down and waited. 35 mins go by and I ask the girl what?s taking so long. She says ?Ohhhh, I think they cleared your order on accident?. So she goes to the back with the other girls and makes our food for us. They gave us a refund luckily, but upon giving the refund she almost charged my card again for the whole meal. When we got home, my husbands ?white cheddar chicken? flat bread wrap was missing the chicken AND he specifically asked for no banana peppers? surely enough they put banana peppers...

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My boyfriend and I waited 15-20 minutes for our food order and it came out completely wrong. I asked for a refund, but the three teenage girls (who were working in the evening alone) couldn?t refund because they didn?t have access in the POS. They called their manager Michelle. I had to come back in on a separate day to get my money back. Manager and I agreed on 10/17 @10am. I waited for a half an hour and Michelle never showed up. Absolutely unprofessional and unacceptable, especially for someone who manages a store. This is not the first time service has been absolutely terrible here. I would go to literally any other location than this tropical smoothie. You will not have a good experienc...

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Tropical Smoothie Cafe has been a place i go to from time to time because my office is not far. In the past, TSC has always had its issues with product stocking, availability of menu items, and rude service. And if i wrote this 6 months ago this is exactly where i would leave this review. NOT THE CASE ANYMORE. This place has completely changed! Let me tell you, the place has such a refreshing feel to it since it became under new management recently! Team members that actually care about you, your order, and your time! A few team members id like to shout out who really just made my experience there a true blessing! Adriana the up and coming manager, Lilly, and Cierra! Thank you again!

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I stopped in with my kids as a treat, one of my children is on the spectrum and really wanted something simple that wasn't on the menu. He was starting to get very agitated and the manager stepped in and kindly made my son something to eat that even though it wasn't a menu item. In addition to that, they provided it to us at a kid's meal price! When you have a child who behaves in unpredictable ways, it makes a difference when staff goes above and beyond to make the experience easier to navigate

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Great experience here!! When I walked in I was welcomed with a smile and positive energy I believe Lilly and Adriana were there names they were so funny awesome they helped me get what I wanted and recommend some great choices they had great customer service and very helpful. I love this place and I love the people thank you so much again Lilly and Adriana for making my day!

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