Umai Japanese Cuisine

We have been several times to this restaurant and have enjoyed it in the past. The other day we went and had the sushi sashimi platter and mixed tempura and they were fine. But we ordered green tea and were served Jasmine tea. When I queried this with the server (not Japanese no one who works there is Japanese) she said that that was all they had. I can assure you that Jasmine tea is not green tea and it is not good enough to put green tea on the menu and serve jasmine instead. The worst part of the meal was the beef ramen. Absolutely Horrible. In a creamy white soup with no flavour apart from cream milk? Something insipid and white in any case. I think the server said that it had blended tofu in it or something like that? I have lived in Japan for a year and worked in Japanese restaurants after that for over 3 years and I can assure you that I have never seen, or tasted anything like that. The beef in it was stir fried for goodness sake! 3 minute noodles you cook at home have more flavour. I heard a neighbouring table ask if one of the 3 dishes on their table was actually beef teriyaki so maybe the kitchen was having a bad day. After watching them take down the 'CASH ONLY FOR SATURDAY LUNCH ' signs and paying the added 10% service charge for 2 people at 1630 in the afternoon we will never return. I did feed back that the ramen wa not good enough as we left and the server said that they 'd tell the kitchen. Just don 't go, or if you do see if they 're serving green tea instead of jasmine and just don 't, whatever you do, order the ramen or you can always try it at home by boiling milk and adding instant noodles to that. Seriously that bad. Meal type: Dinner Price per person: £30–40 Food: 2 Service: 3 Atmosphere: 2 Recommended dishes: Sushi, Tempura

• Útil
• Inútil
• Responder

The food was great, we ordered katsu curry and a variety of sushi dishes which were really good quality. Having said this, the service was unfortunately subpar when we visited. We made a booking for around 7:30pm and I am aware that for a couple the normal time would be a maximum of one hour and a half to eat. We had finished our main within the first hour and were still eating our dessert when the waitress asked if we had done. We said that we hadn’t and she came back less than 5 minutes later saying that we needed to leave soon because they had other bookings. I double checked the time on my phone just in case we had over stayed by accident and it had been exactly one hour since our reservation and half of the restaurant was empty? It is extremely rude to interrupt our meal to say we need to leave soon, especially when we are still within a reasonable timeframe. I have never had this happen before and I eat out at restaurants on a regular basis. It is a shame because we really enjoyed the food but have been put off by how we were treated by the waiting staff, it really ruined our experience here and we had been excited to come back in the future until that happened. Service: Dine in Meal type: Dinner Food: 5 Service: 1 Atmosphere: 3

• Útil
• Inútil
• Responder

I have been an avid lover of Umai for years now, and have spent birthdays, special occasions and a lot of money and time here. Food is always great however me and my partner came in tonight for a quick bite, one main dish, a side, and a drink between us. We tried to order straight away and the lady told us it is a minimum spend of £18 per person? So for example if i came in to get a ramen bowl alone £13.50) i would have to spend more money to dine there. If i had an eating disorder, or a medical condition where I could not eat full meals , they would deny service? Completely unacceptable and such a shame considering how much i usually love it here. Very let down by the business. Staff did not seem to care when we said oh well we aren't that hungry and only looking for a small bite to eat, and prompted we got another main that we would not eat) Very disappointed Service: Dine in Meal type: Dinner Price per person: £1–10 Food: 5 Service: 1 Atmosphere: 1

• Útil
• Inútil
• Responder

A celebration for my daughter she loves the food here. I’d not been before and being vegetarian I was happy with the choices available to me the tofu was delicious as were the edamame rolls I felt it lacked atmosphere but everyone was there for the food and that was excellent Vegetarian options: My vege food was delicious a great place for vegetarians Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 3 Atmosphere: 3 Recommended dishes: Teriyaki Chicken Bento Box, Edamame Recommendation for vegetarians: Somewhat recommend Vegetarian offerings: Large vegetarian selection

• Útil
• Inútil
• Responder

can’t recommend this restaurant enough if you like Japanese food! The service and food are of equally good quality : a must try! Service: Dine in Meal type: Dinner Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5

• Útil
• Inútil
• Responder