Rating:
- Cheesecake: ★★★★★
- Service: ★★★★★
- Price: ★★★★★
I recently had the pleasure of visiting Uncle Tetsu's cheesecake shop, and it was truly a delightful experience. The shop's interior is absolutely charming, with their signature cheesecakes beautifully displayed at the counter. The service was outstanding; the gentleman at the counter kindly took the time to explain how these delectable creations are made.
I decided to try their seasonal cheesecake, the Pandan coconut. The vibrant green exterior was striking, and I was pleasantly surprised as soon as I took a bite. The cake was delicate, moist, and incredibly spongy, with the coconut flavor shining through without being overwh...
I was helped out by Joe…. He was very nice and friendly and provided great customer service and was very patient with my questions about the cheesecakes after he helped me I noticed the next person he helped was very rude to him and even accused him of being sarcastic as from what I recalled he just greeted them saying “oh you’re back for more welcome back” they seem to have taken that the wrong way but I would of actually felt grateful someone remembered me from a previous visit. I felt so bad for how he was treated and I see secret dior might be that person since they came to write the bad review of Joe, you should be ashamed of yourself,The cheesecake was great he recommended Oreo and ube...
VERY Disappointed We always come here for cheesecakes. I got a basque cheesecake for my father in law's birthday, and when we opened it, it was completely black. Having gotten the basque cheesecake many times before we knew what to expect. However, this time, it was entirely different. It was as if we got it from a different store. The exterior was so burnt that the bitterness overwhelmed the flavor of whatever cheesecake flavor was left. It was equal to tasting scorched milk. I would've understood if they asked me to wait for a new one or even give me other options, but to give us something that clearly is not the same standard that they've given to us before is inexcusable.
First I will say we like this place and the cakes here. Unfortunately the the service was dreadful. We went last night and looking at their options and even tried a new recipe they were sampling while waiting our turn. The employee was seemingly very friendly and helpful the thy young couple in front of us. When it was our turn that friendly disposition vanished and they were extremely rude, very short and seemingly uninterested in servicing us or answering our questions. Basically it was, what do you want .... eye rolling and change in body language was all to apparent. Very unfortunate as we do love this place but their rudeness and unwillingness was a major turn off.
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Uncle Tetsu is currently having a holiday promotion for gift card purchases. If you purchase a $50 gift card, you receive a complimentary cheesecake. If you purchase a $100 gift card, you receive two complimentary cheesecakes. You can also choose the flavors for your free cheesecakes. This promotion is valid until December 31, 2023. The Japanese cheesecakes from Uncle Tetsu are so fluffy and not too sweet. These cheesecakes would make perfect treats for the holidays.
Even though I’m not usually a fan of sweets, I found it lacking in sweetness. How did it taste after you finished it? There’s nothing particularly memorable about it, so I tend to forget it easily. It’s tasty, for sure, but it doesn’t hold a candle to the cheesecake from Osaka. It’s decent, but rather bland overall. Perhaps other flavors would be better. I wish they offered samples like Yogurtland does!
Been wanting to try these for a long time !!!! Does not really have a cheesecake flavor! it’s aesthetically pleasing and it’s a small cute size of a cheesecake cake. It’s not so cheesy . You can’t really taste any cream cheese. It’s more Like a poundcake. We just had the original ! It doesn’t taste bad, but it just doesn’t really give you that cheesecake feeling
Dense and not creamy. I've always had the original cheesecake at the Arcadia location. This cheesecake was not fluffy at all. Tasted like an angel food cake, not a great experience.
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Jaqueline was very kind and provided excellent customer service. It was my first time here, and I had a wonderful experience. I will definitely come back and recommend this place!
Joe is extremely rude and sarcastic.
